Table 12. Example of How To Calculate Item and Composite Percent Positive Scores

2010 Preliminary Comparative Results

Office Processes and StandardizationFor positively worded items, the # of "Strongly agree" or "Agree" responsesFor negatively worded items, the # of "Strongly disagree" or "Disagree" responsesTotal # of responses to the item*Percent positive response on item

Item C9-positively worded:

"We have good procedures for checking that work in this office was done correctly"

24NA*5224/52=46%

Item C15-positively worded:

"Staff in this office follow standardized processes to get tasks done"

26NA*5026/50=52%

Item C8-negatively worded:

"This office is more disorganized than it should be"

NA*224822/48=46%

Item C12-negatively worded:

"We have problems with workflow in this office"

NA*285028/50= 56%
 Average percent positive response across the 4 items = 50%

* Excluding not applicable/don't know and missing responses

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Current as of November 2010
Internet Citation: Table 12. Example of How To Calculate Item and Composite Percent Positive Scores: 2010 Preliminary Comparative Results. November 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2010/moreslttab12.html