Table 21. Overall Rating on Quality Results by Staff Position

2010 Preliminary Comparative Results

Survey Items by CompositeStaff Position
Physician (M.D. or D.O.)PA, NP, CNS, N, Midwife, APNMgmtAdmin or Clerical StaffRN/
LVN/ LPN
Other Clinical Staff or Clinical Support Staff
# Medical Offices1271224222125157
# Respondents1,251611592,2651,1321,557
G1a. Patient Centered
Is responsive to individual patient preferences, needs, and values.
Excellent23%7%18%18%18%21%
Very Good43%51%48%38%43%37%
Good25%34%28%34%32%35%
Fair8%8%6%9%6%6%
Poor1%0%0%1%1%0%
G1b. Effective
Is based on scientific knowledge.
Excellent30%12%19%18%20%20%
Very Good47%52%55%41%47%43%
Good20%30%24%35%27%32%
Fair2%5%2%6%5%5%
Poor0%2%0%1%0%0%
G1c. Timely
Minimizes waits and potentially harmful delays.
Excellent14%5%9%10%8%10%
Very Good34%33%37%29%35%33%
Good31%35%37%35%34%34%
Fair17%24%14%19%18%18%
Poor4%2%3%7%6%5%
G1d. Efficient
Ensures cost-effective care (avoids waste, overuse, and misuse of services).
Excellent13%12%9%13%9%13%
Very Good36%29%41%33%38%34%
Good35%40%38%38%37%37%
Fair13%13%10%13%13%12%
Poor3%6%2%3%3%4%
G1e. Equitable
Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc.
Excellent55%48%51%41%43%46%
Very Good32%34%33%33%37%30%
Good11%15%12%20%17%19%
Fair2%2%3%5%3%4%
Poor0%2%1%2%1%2%

Note: Respondents who selected "Other" and missing are not shown; results are not calculated when a staff position has fewer than five respondents or an item has fewer than three respondents. Percentages for each position may not add to 100 due to rounding.

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Current as of November 2010
Internet Citation: Table 21. Overall Rating on Quality Results by Staff Position: 2010 Preliminary Comparative Results. November 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2010/moreslttab21.html