Practice Reflections & Perceptions of MOSOPS-Process, Value, and Potential Use

Slide 11. Enthusiasm Level: Negative Comments

  • "Staff just are not really responsive to filling out surveys... wonder what they are being surveyed on, suspicious of what will be done with the results, etc."
  • "The surveys are difficult because it is all up to the interpretation of the person taking it and what mood they happen to be in that day."
  • "We've been so busy between patient care and EMR [electronic medical record] implementation. The timing was pretty bad for us.  Kind of stressful here."

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Page last reviewed May 2011
Internet Citation: Practice Reflections & Perceptions of MOSOPS-Process, Value, and Potential Use: Slide 11. Enthusiasm Level: Negative Comments. May 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2011/fagnantacall/fagnantacallsl11.html