Practice Reflections & Perceptions of MOSOPS-Process, Value, and Potential Use

Slide 7. What worked best or didn't work for distribution and collection of surveys in your medical offices? (PBRN)


  • Face-to-face meetings with Point of Contact and staff worked best overall.
  • It worked best to go there and introduce the survey. Staff took time to complete it while we were there—more direct accountability to get it done.
  • I think it would have been better if I had gone out to the clinics to deliver the surveys in person. There were delays in getting the survey done in clinics where we mailed the surveys.
  • Follow up with Points of Contact using E-mails and phone calls was helpful.
  • Having food for the offices was very helpful and increased participation given that most often we had surveys completed over lunch.
  • A good presentation to staff and time for questions ensured a higher response rate.


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Current as of May 2011
Internet Citation: Practice Reflections & Perceptions of MOSOPS-Process, Value, and Potential Use: Slide 7. What worked best or didn't work for distribution and collection of surveys in your medical offices? (PBRN). May 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2011/fagnantacall/fagnantacallsl7.html