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Chart 5-3. Item-Level Average Ratings on List of Patient Safety and Quality Issues Across All 2012 Database Medical Offices (Text Description)

2012 User Comparative Database Report

In your best estimate, how often did the following things happen in your medical office over the past 12 months?
ItemSurvey QuestionNot in the past 12 monthsOnce or twice in the past 12 monthsSeveral times in the past 12 monthsMonthlyWeeklyDaily
A1.A patient was unable to get an appointment within 48 hours for an acute/serious problem.47%21%9%6%8%7%
77% Positive
A2.The wrong chart/medical record was used for a patient.52%37%7%2%1%0%
96% Positive
A3.A patient's chart/medical record was not available when needed.40%28%15%6%7%3%
83% Positive
A4.Medical information was filed, scanned, or entered into the wrong patient's chart/medical record.32%42%17%5%2%1%
91% Positive
A5.Medical equipment was not working properly or was in need of repair or replacement.34%40%17%5%3%1%
91% Positive
A6.A pharmacy contacted our office to clarify or correct a prescription.7%20%24%14%22%12%
51% Positive
A7.A patient's medication list was not updated during his or her visit.28%24%20%11%11%7%
72% Positive
A8.The results from a lab or imaging test were not available when needed.20%29%24%13%11%3%
73% Positive
A9.A critical abnormal result from a lab or imaging test was not followed up on within 1 business day.60%24%8%4%3%1%
92% Positive

Note: (1) Percentages indicate average percent response for each item response category across the 2012 database medical offices, (2) the percent positive displayed may not equal the sum of the response option percentages due to rounding, and (3) all six percentages may not add to 100 percent due to rounding.

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Current as of May 2012
Internet Citation: Chart 5-3. Item-Level Average Ratings on List of Patient Safety and Quality Issues Across All 2012 Database Medical Offices (Text Description): 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mo12ch3txt.html