Executive Summary

Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description)

Overall, how would you rate your medical office on each of the following areas of health care quality?

Item Survey Items by Patient Safety Culture Area Excellent Very Good Good Fair Poor
G1a. Patient Centered
Is responsive to individual patient preferences, needs, and values.
29% 39% 26% 5% 1%
G1b. Effective
Is based on scientific knowledge.
27% 42% 26% 4% 0%
G1c. Timely
Minimizes waits and potentially harmful delays.
17% 33% 31% 14% 4%
G1d. Efficient
Ensures cost-effective care (avoids waste, overuse, and misuse of services).
20% 37% 32% 9% 2%
G1e. Equitable
Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc.
51% 30% 15% 3% 1%

Note: (1) Percentages indicate average percent response for each item response category across the 2012 database medical offices and (2) percentages may not add to 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description). October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mo12ch5txt.html