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Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description)

2012 User Comparative Database Report

Overall, how would you rate your medical office on each of the following areas of health care quality?
ItemSurvey Items by Patient Safety Culture AreaExcellentVery GoodGoodFairPoor
G1a.Patient Centered
Is responsive to individual patient preferences, needs, and values.
29%39%26%5%1%
G1b.Effective
Is based on scientific knowledge.
27%42%26%4%0%
G1c.Timely
Minimizes waits and potentially harmful delays.
17%33%31%14%4%
G1d.Efficient
Ensures cost-effective care (avoids waste, overuse, and misuse of services).
20%37%32%9%2%
G1e.Equitable
Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc.
51%30%15%3%1%

Note: (1) Percentages indicate average percent response for each item response category across the 2012 database medical offices and (2) percentages may not add to 100 percent due to rounding.

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Current as of May 2012
Internet Citation: Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description): 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mo12ch5txt.html