Executive Summary

Chapter 4. Characteristics of Respondents

This chapter describes respondents within the participating medical offices. In this chapter, respondents from medical offices that omitted one of these questions, or those who did not respond, are shown as missing in the tables and are excluded from total percentages.


  • The top three staff positions of respondents were:
    • Administrative or clerical staff (28 percent).
    • Other clinical staff or clinical support staff (24 percent).
    • Registered Nurse (RN), Licensed Vocational Nurse (LVN), or Licensed Practical Nurse (LPN) (18 percent).
  • Nearly two-thirds (63 percent) had worked at their medical office for at least 3 years.
  • Most respondents (57 percent)worked between 33 and 40 hours per week.

Staff Position

More than one-quarter (28 percent) of respondents selected "Administrative or clerical staff" as their staff position, followed by "Other clinical staff or clinical support staff" (24 percent), and "Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN)" (18 percent) (Table 4-1).

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Additional Characteristics of Respondents

 Tables 4-2 and 4-3 show the distribution of medical offices by tenure and hours worked per week.

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Page last reviewed October 2014
Internet Citation: Chapter 4. Characteristics of Respondents. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosurv12chap4.html