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Table 6-5. Item-Level Percentiles on Patient Safety and Quality for the 2012 Database

2012 User Comparative Database Report

List of Patient Safety and Quality IssuesAverage % Positives.d.Survey Item % Positive Response
Minimum10th
Percentile
25th
Percentile
Median / 50th
Percentile
75th
Percentile
90th
Percentile
Maximum
A. Access to Care
1. A patient was unable to get an appointment within 48 hours for an acute/serious problem. (A1)78%21.49%0%47%67%83%95%100%100%
   Patient Identification
2. The wrong chart/medical record was used for a patient. (A2)96%6.60%44%88%94%100%100%100%100%
   Charts/Medical Records
3. A patient's chart/medical record was not available when needed. (A3)83%19.98%0%52%75%90%100%100%100%
4. Medical information was filed, scanned, or entered into the wrong patient's chart/medical record. (A4)92%11.56%33%75%86%97%100%100%100%
   Medical Equipment
5. Medical equipment was not working properly or was in need of repair or replacement. (A5)91%11.97%17%75%86%94%100%100%100%
   Medication
6. A pharmacy contacted our office to clarify or correct a prescription. (A6)52%23.44%0%22%33%50%67%83%100%
7. A patient's medication list was not updated during his or her visit. (A7)72%21.62%0%42%58%75%88%100%100%
   Diagnostics & Tests
8. The results from a lab or imaging test were not available when needed. (A8)73%20.22%0%45%60%75%88%100%100%
9. A critical abnormal result from a lab or imaging test was not followed up within 1 business day. (A9)92%11.07%33%77%86%99%100%100%100%

Note: The item's survey location is shown after the item text. For items A1-A9, the percent positive response is based on those who responded "Not in the past 12 months," "Once or twice in the past 12 months," and "Several times in the past 12 months."

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Page last reviewed May 2012
Internet Citation: Table 6-5. Item-Level Percentiles on Patient Safety and Quality for the 2012 Database: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosurv12tab6-5.html