Executive Summary

Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database

Average Overall Ratings on Quality Average % Positive s.d. Survey Item % Positive Response
Minimum 10th
Percentile
25th
Percentile
Median / 50th
Percentile
75th
Percentile
90th
Percentile
Maximum
1. Patient-Centered—Is responsive to individual patient preferences, needs, and values. (G1A)
5—Excellent 29% 19.57% 0% 7% 15% 27% 40% 56% 100%
4—Very good 39% 15.42% 0% 20% 29% 38% 47% 58% 100%
3—Good 26% 15.80% 0% 0% 15% 25% 37% 47% 83%
2—Fair 5% 7.32% 0% 0% 0% 0% 8% 14% 50%
1—Poor 1% 2.06% 0% 0% 0% 0% 0% 2% 17%
2. Effective—Is based on scientific knowledge. (G1B)
5—Excellent 27% 17.79% 0% 7% 14% 23% 36% 50% 100%
4—Very good 42% 16.23% 0% 22% 31% 42% 50% 63% 100%
3—Good 26% 15.64% 0% 7% 15% 26% 36% 47% 86%
2—Fair 4% 6.58% 0% 0% 0% 0% 7% 13% 50%
1—Poor 0% 1.88% 0% 0% 0% 0% 0% 0% 29%
3. Timely—Minimizes waits and potentially harmful delays. (G1C)
5—Excellent 17% 16.82% 0% 0% 5% 13% 25% 40% 100%
4—Very good 33% 16.48% 0% 14% 21% 33% 43% 55% 86%
3—Good 31% 14.79% 0% 13% 21% 31% 40% 50% 100%
2—Fair 14% 12.95% 0% 0% 0% 13% 22% 32% 83%
1—Poor 4% 7.47% 0% 0% 0% 0% 6% 13% 43%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1D)
5—Excellent 20% 16.86% 0% 0% 8% 16% 26% 42% 100%
4—Very good 37% 16.13% 0% 19% 27% 36% 45% 57% 100%
3—Good 32% 15.17% 0% 13% 22% 33% 42% 50% 83%
2—Fair 9% 9.34% 0% 0% 0% 8% 14% 22% 62%
1—Poor 2% 4.25% 0% 0% 0% 0% 3% 8% 33%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1E)
5—Excellent 51% 19.12% 0% 29% 38% 50% 63% 78% 100%
4—Very good 30% 14.30% 0% 13% 20% 30% 39% 47% 86%
3—Good 15% 12.08% 0% 0% 6% 14% 22% 31% 80%
2—Fair 3% 5.505 0% 0% 0% 0% 6% 11% 40%
1—Poor 1% 2.75% 0% 0% 0% 0% 0% 3% 33%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosurv12tab6-7.html