Page 1 of 1

Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database

2012 User Comparative Database Report

Average Overall Ratings on QualityAverage % Positives.d.Survey Item % Positive Response
Minimum10th
Percentile
25th
Percentile
Median / 50th
Percentile
75th
Percentile
90th
Percentile
Maximum
1. Patient-Centered—Is responsive to individual patient preferences, needs, and values. (G1A)
5—Excellent29%19.57%0%7%15%27%40%56%100%
4—Very good39%15.42%0%20%29%38%47%58%100%
3—Good26%15.80%0%0%15%25%37%47%83%
2—Fair5%7.32%0%0%0%0%8%14%50%
1—Poor1%2.06%0%0%0%0%0%2%17%
2. Effective—Is based on scientific knowledge. (G1B)
5—Excellent27%17.79%0%7%14%23%36%50%100%
4—Very good42%16.23%0%22%31%42%50%63%100%
3—Good26%15.64%0%7%15%26%36%47%86%
2—Fair4%6.58%0%0%0%0%7%13%50%
1—Poor0%1.88%0%0%0%0%0%0%29%
3. Timely—Minimizes waits and potentially harmful delays. (G1C)
5—Excellent17%16.82%0%0%5%13%25%40%100%
4—Very good33%16.48%0%14%21%33%43%55%86%
3—Good31%14.79%0%13%21%31%40%50%100%
2—Fair14%12.95%0%0%0%13%22%32%83%
1—Poor4%7.47%0%0%0%0%6%13%43%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1D)
5—Excellent20%16.86%0%0%8%16%26%42%100%
4—Very good37%16.13%0%19%27%36%45%57%100%
3—Good32%15.17%0%13%22%33%42%50%83%
2—Fair9%9.34%0%0%0%8%14%22%62%
1—Poor2%4.25%0%0%0%0%3%8%33%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1E)
5—Excellent51%19.12%0%29%38%50%63%78%100%
4—Very good30%14.30%0%13%20%30%39%47%86%
3—Good15%12.08%0%0%6%14%22%31%80%
2—Fair3%5.5050%0%0%0%6%11%40%
1—Poor1%2.75%0%0%0%0%0%3%33%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

Return to Document

Page last reviewed May 2012
Internet Citation: Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosurv12tab6-7.html