Executive Summary

Table A-11. Composite-Level Average Percent Positive Response by Specialty

Patient Safety Culture Composites Specialty
Cardiology Hematology OB/GYN Pediatrics Primary care
# Medical Offices 27 27 49 56 338
# Respondents 566 641 761 1,184 5,966
1. Teamwork 84% 84% 88% 85% 85%
2. Patient Care Tracking/Follow-up 91% 85% 89% 84% 81%
3. Organizational Learning 80% 77% 80% 80% 77%
4. Overall Perceptions of Patient Safety and Quality 77% 75% 79% 79% 77%
5. Staff Training 73% 74% 74% 78% 74%
6. Owner/Managing Partner/Leadership Support for Patient Safety 70% 64% 70% 72% 69%
7. Communication About Error 64% 62% 67% 68% 68%
8. Communication Openness 61% 60% 63% 64% 66%
9. Office Processes and Standardization 66% 61% 67% 67% 63%
10. Work Pressure and Pace 52% 43% 48% 48% 48%
Average Across Composites 72% 69% 73% 73% 71%

Note: Specialties listed had at least 20 medical offices. Primary care contains internal medicine, family medicine, general preventive medicine, and general practice.

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Page last reviewed October 2014
Internet Citation: Table A-11. Composite-Level Average Percent Positive Response by Specialty. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa11.html