Executive Summary

Table A-13. Item-Level Average Overall Ratings on Quality by Specialty

Survey Items by Average Overall Ratings on Quality Specialty
Cardiology Hematology OB/GYN Pediatrics Primary Care
# Medical Offices 27 27 49 56 338
# Respondents 556 641 761 1,184 5,966
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 33% 39% 31% 35% 29%
4—Very good 36% 34% 39% 38% 41%
3—Good 26% 24% 23% 22% 25%
2—Fair 4% 3% 6% 4% 4%
1—Poor 1% 1% 0% 1% 1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 33% 35% 30% 31% 26%
4—Very good 35% 38% 41% 43% 44%
3—Good 30% 24% 25% 22% 26%
2—Fair 2% 3% 4% 3% 4%
1—Poor 0% 1% 0% 0% 0%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 25% 19% 17% 17% 18%
4—Very good 33% 37% 32% 37% 34%
3—Good 30% 26% 30% 28% 30%
2—Fair 10% 11% 16% 14% 14%
1—Poor 2% 6% 6% 4% 4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 22% 19% 23% 20% 20%
4—Very good 40% 36% 36% 41% 39%
3—Good 31% 32% 32% 30% 31%
2—Fair 6% 10% 7% 8% 8%
1—Poor 1% 3% 2% 2% 2%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 54% 56% 50% 56% 52%
4—Very good 27% 29% 31% 27% 30%
3—Good 15% 11% 14% 13% 14%
2—Fair 3% 4% 4% 3% 3%
1—Poor 0% 1% 1% 1% 1%

Note: The item's survey location is shown after the item text. Specialties listed had at least 20 medical offices. Primary care contains internal medicine, family medicine, general preventive medicine, and general practice. Percentages may not add to exactly 100 percent due to rounding.

Return to Document

Page last reviewed October 2014
Internet Citation: Table A-13. Item-Level Average Overall Ratings on Quality by Specialty. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa13.html