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Table A-13. Item-Level Average Overall Ratings on Quality by Specialty

2012 User Comparative Database Report

Survey Items by Average Overall Ratings on QualitySpecialty
CardiologyHematologyOB/GYNPediatricsPrimary Care
# Medical Offices27274956338
# Respondents5566417611,1845,966
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent33%39%31%35%29%
4—Very good36%34%39%38%41%
3—Good26%24%23%22%25%
2—Fair4%3%6%4%4%
1—Poor1%1%0%1%1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent33%35%30%31%26%
4—Very good35%38%41%43%44%
3—Good30%24%25%22%26%
2—Fair2%3%4%3%4%
1—Poor0%1%0%0%0%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent25%19%17%17%18%
4—Very good33%37%32%37%34%
3—Good30%26%30%28%30%
2—Fair10%11%16%14%14%
1—Poor2%6%6%4%4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent22%19%23%20%20%
4—Very good40%36%36%41%39%
3—Good31%32%32%30%31%
2—Fair6%10%7%8%8%
1—Poor1%3%2%2%2%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent54%56%50%56%52%
4—Very good27%29%31%27%30%
3—Good15%11%14%13%14%
2—Fair3%4%4%3%3%
1—Poor0%1%1%1%1%

Note: The item's survey location is shown after the item text. Specialties listed had at least 20 medical offices. Primary care contains internal medicine, family medicine, general preventive medicine, and general practice. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed May 2012
Internet Citation: Table A-13. Item-Level Average Overall Ratings on Quality by Specialty: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa13.html