Executive Summary

Table A-18:  Item-Level Average Overall Ratings on Quality by Ownership

Survey Items by Average Overall Ratings on Quality Ownership
Provider(s) and/or Physician(s) University/
Medical school/
Academic medical institution
Hospital or Health system Community health center Federal, State, or local govt.
# Medical Offices 92 53 678 58 34
# Respondents 1,643 1,446 16,500 1,342 2,378
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 26% 23% 31% 28% 18%
4—Very good 44% 45% 38% 39% 35%
3—Good 25% 27% 26% 27% 35%
2—Fair 4% 5% 5% 6% 10%
1—Poor 0% 0% 1% 0% 2%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 24% 22% 28% 26% 16%
4—Very good 47% 51% 41% 42% 37%
3—Good 25% 24% 26 % 28% 34%
2—Fair 3% 4% 4% 4% 10%
1—Poor 0% 0% 0% 0% 3%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 15% 12v 19% 17% 9%
4—Very good 37% 36% 32% 38% 28%
3—Good 31% 32% 31% 28% 34%
2—Fair 14% 17% 14% 14% 21%
1—Poor 3% 4% 4% 3% 8%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 18% 12% 21% 18% 12%
4—Very good 41% 37% 37% 38% 30 %
3—Good 31% 35% 32% 32% 37%
2—Fair 8% 13% 9% 10% 15%
1—Poor 1% 3% 2% 2% 6 %
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 53% 49% 51% 54% 41%
4—Very good 30% 33% 30% 28% 30%
3—Good 13% 13% 15% 14% 21%
2—Fair 3% 3% 3% 4% 5%
1—Poor 1% 1% 1% 0% 2%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table A-18:  Item-Level Average Overall Ratings on Quality by Ownership. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa18.html