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Table A-18:  Item-Level Average Overall Ratings on Quality by Ownership

2012 User Comparative Database Report

Survey Items by Average Overall Ratings on QualityOwnership
Provider(s) and/or Physician(s)University/
Medical school/
Academic medical institution
Hospital or Health systemCommunity health centerFederal, State, or local govt.
# Medical Offices92536785834
# Respondents1,6431,44616,5001,3422,378
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent26%23%31%28%18%
4—Very good44%45%38%39%35%
3—Good25%27%26%27%35%
2—Fair4%5%5%6%10%
1—Poor0%0%1%0%2%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent24%22%28%26%16%
4—Very good47%51%41%42%37%
3—Good25%24%26 %28%34%
2—Fair3%4%4%4%10%
1—Poor0%0%0%0%3%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent15%12v19%17%9%
4—Very good37%36%32%38%28%
3—Good31%32%31%28%34%
2—Fair14%17%14%14%21%
1—Poor3%4%4%3%8%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent18%12%21%18%12%
4—Very good41%37%37%38%30 %
3—Good31%35%32%32%37%
2—Fair8%13%9%10%15%
1—Poor1%3%2%2%6 %
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent53%49%51%54%41%
4—Very good30%33%30%28%30%
3—Good13%13%15%14%21%
2—Fair3%3%3%4%5%
1—Poor1%1%1%0%2%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Current as of May 2012
Internet Citation: Table A-18:  Item-Level Average Overall Ratings on Quality by Ownership: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa18.html