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Table A-23. Item-Level Average Overall Ratings on Quality by Region

2012 User Comparative Database Report

Survey Items
by Overall Ratings
on Quality
Region
New England/
Mid-Atlantic
South AtlanticEast CentralWest North CentralWest South CentralMountain/
Pacific
# Medical Offices1282573251135950
# Respondents3,5244,72110,5681,9571,6461,166
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent24%38%27%30%24%23%
4—Very good40%36%40%39%41%41%
3—Good29%22%27%27%28%29%
2—Fair7%4%5%4%7%6%
1—Poor1%1%1%0%1%1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent21%36%24%24%23%23%
4—Very good43%38%43%44%44%44%
3—Good29%22%28%29%28%27%
2—Fair6%3%4%3%5%5%
1—Poor1%0%0%0%1%1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent13%23%16%15%13%15%
4—Very good33%31%35%33%35%36%
3—Good31%28%31%36%30%30%
2—Fair17%13%14%13%17%13%
1—Poor6%5%3%3%4%5%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent13%28%17%19%19%17%
4—Very good37%35%39%38%35%35%
3—Good34%28%33%32%34%35%
2—Fair13%7%9%9%10%10%
1—Poor3%2%2%1%2%3%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent50%56%49%48%50%53%
4—Very good32%27%31%31%27%28%
3—Good14%13%16%18%16%13%
2—Fair3%3%3%3%5%4%
1—Poor1%1%1%0%2%1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed May 2012
Internet Citation: Table A-23. Item-Level Average Overall Ratings on Quality by Region: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa23.html