Executive Summary

Table A-23. Item-Level Average Overall Ratings on Quality by Region

Survey Items
by Overall Ratings
on Quality
Region
New England/
Mid-Atlantic
South Atlantic East Central West North Central West South Central Mountain/
Pacific
# Medical Offices 128 257 325 113 59 50
# Respondents 3,524 4,721 10,568 1,957 1,646 1,166
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 24% 38% 27% 30% 24% 23%
4—Very good 40% 36% 40% 39% 41% 41%
3—Good 29% 22% 27% 27% 28% 29%
2—Fair 7% 4% 5% 4% 7% 6%
1—Poor 1% 1% 1% 0% 1% 1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 21% 36% 24% 24% 23% 23%
4—Very good 43% 38% 43% 44% 44% 44%
3—Good 29% 22% 28% 29% 28% 27%
2—Fair 6% 3% 4% 3% 5% 5%
1—Poor 1% 0% 0% 0% 1% 1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 13% 23% 16% 15% 13% 15%
4—Very good 33% 31% 35% 33% 35% 36%
3—Good 31% 28% 31% 36% 30% 30%
2—Fair 17% 13% 14% 13% 17% 13%
1—Poor 6% 5% 3% 3% 4% 5%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 13% 28% 17% 19% 19% 17%
4—Very good 37% 35% 39% 38% 35% 35%
3—Good 34% 28% 33% 32% 34% 35%
2—Fair 13% 7% 9% 9% 10% 10%
1—Poor 3% 2% 2% 1% 2% 3%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 50% 56% 49% 48% 50% 53%
4—Very good 32% 27% 31% 31% 27% 28%
3—Good 14% 13% 16% 18% 16% 13%
2—Fair 3% 3% 3% 3% 5% 4%
1—Poor 1% 1% 1% 0% 2% 1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table A-23. Item-Level Average Overall Ratings on Quality by Region. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa23.html