Executive Summary

Table A-3: Item-Level Average Overall Ratings on Quality by Number of Providers

Survey Items by Average Overall Ratings on Quality Number of Providers
1 2 3 4 to 9 10 to 13 14 to 19 20 or more
# Medical Offices 34 111 110 382 87 63 139
# Respondents 435 970 1,337 7,006 2,394 1,899 9,506
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 38% 39% 30% 30% 25% 24% 24%
4—Very good 37% 38% 41% 39% 38% 37% 36%
3—Good 22% 20% 25% 26% 30% 31% 30%
2—Fair 3% 3% 4% 5% 6% 7% 9%
1—Poor 0% 1% 0% 1% 1% 1% 1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 32% 32% 26% 27% 24% 24% 24%
4—Very good 40% 46% 43% 42% 42% 39% 38%
3—Good 25% 19% 27% 26% 28% 31% 30%
2—Fair 2% 3% 3% 4% 4% 6% 6%
1—Poor 0% 0% 0% 0% 1% 0% 1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 28% 26% 20% 16% 14% 11% 14%
4—Very good 35% 35% 35% 35% 33% 26% 30%
3—Good 27% 27% 28% 31% 33% 38% 32%
2—Fair 7% 9% 14% 14% 16% 19% 18%
1—Poor 2% 3% 3% 3% 5% 6% 6%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 30% 27% 23% 19% 16% 15% 15%
4—Very good 38% 41% 37% 38% 35% 33% 33%
3—Good 28% 26% 30% 32% 37% 37% 35%
2—Fair 3% 5% 8% 9% 10% 13% 13%
1—Poor 1% 1% 1% 2% 3% 2% 4%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 58% 61% 54% 51% 45% 44% 46%
4—Very good 30% 24% 30% 30% 32% 32% 29%
3—Good 10% 12% 13% 14% 17% 18% 18%
2—Fair 2% 2% 3% 3% 5% 5% 5%
1—Poor 0% 0% 1% 1% 1% 1% 1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table A-3: Item-Level Average Overall Ratings on Quality by Number of Providers. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa3.html