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Table A-3: Item-Level Average Overall Ratings on Quality by Number of Providers

2012 User Comparative Database Report

Survey Items by Average Overall Ratings on QualityNumber of Providers
1234 to 910 to 1314 to 1920 or more
# Medical Offices341111103828763139
# Respondents4359701,3377,0062,3941,8999,506
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent38%39%30%30%25%24%24%
4—Very good37%38%41%39%38%37%36%
3—Good22%20%25%26%30%31%30%
2—Fair3%3%4%5%6%7%9%
1—Poor0%1%0%1%1%1%1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent32%32%26%27%24%24%24%
4—Very good40%46%43%42%42%39%38%
3—Good25%19%27%26%28%31%30%
2—Fair2%3%3%4%4%6%6%
1—Poor0%0%0%0%1%0%1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent28%26%20%16%14%11%14%
4—Very good35%35%35%35%33%26%30%
3—Good27%27%28%31%33%38%32%
2—Fair7%9%14%14%16%19%18%
1—Poor2%3%3%3%5%6%6%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent30%27%23%19%16%15%15%
4—Very good38%41%37%38%35%33%33%
3—Good28%26%30%32%37%37%35%
2—Fair3%5%8%9%10%13%13%
1—Poor1%1%1%2%3%2%4%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent58%61%54%51%45%44%46%
4—Very good30%24%30%30%32%32%29%
3—Good10%12%13%14%17%18%18%
2—Fair2%2%3%3%5%5%5%
1—Poor0%0%1%1%1%1%1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed May 2012
Internet Citation: Table A-3: Item-Level Average Overall Ratings on Quality by Number of Providers: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa3.html