Executive Summary

Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty

Survey Items by Average Overall Ratings on Quality Single Specialty Multi-Specialty
# Medical Offices 641 291
# Respondents 11,188 12,450
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 32% 24%
4—Very good 39% 38%
3—Good 24% 31%
2—Fair 4% 7%
1—Poor 1% 1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 30% 21%
4—Very good 42% 42%
3—Good 25% 30%
2—Fair 3% 6%
1—Poor 0% 1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 19% 14%
4—Very good 34% 32%
3—Good 30% 33%
2—Fair 13% 16%
1—Poor 4% 4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 22% 15%
4—Very good 38% 35%
3—Good 31% 35%
2—Fair 8% 12%
1—Poor 2% 3%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 54% 46%
4—Very good 29% 31%
3—Good 14% 18%
2—Fair 3% 4%
1—Poor 1% 1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa8.html