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Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty

2012 User Comparative Database Report

Survey Items by Average Overall Ratings on QualitySingle SpecialtyMulti-Specialty
# Medical Offices641291
# Respondents11,18812,450
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent32%24%
4—Very good39%38%
3—Good24%31%
2—Fair4%7%
1—Poor1%1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent30%21%
4—Very good42%42%
3—Good25%30%
2—Fair3%6%
1—Poor0%1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent19%14%
4—Very good34%32%
3—Good30%33%
2—Fair13%16%
1—Poor4%4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent22%15%
4—Very good38%35%
3—Good31%35%
2—Fair8%12%
1—Poor2%3%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent54%46%
4—Very good29%31%
3—Good14%18%
2—Fair3%4%
1—Poor1%1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Current as of May 2012
Internet Citation: Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa8.html