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Table B-3: Item-Level Average Overall Ratings on Quality by Staff Position

2012 User Comparative Database Report

Survey Items by Average Overall Ratings on QualityStaff Position
Physician
(MD/DO)
PA/NP/
midwife/
etc.
MgmtAdmin/
Clerical
Staff
Nurse
(RN/LVN/
LPN)
Other
clinical staff
or clinical
support staff
# Medical Offices717494703869738853
# Respondents2,9431,0611,6216,3784,2035,557
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent34%30%37%26%27%28%
4—Very good41%38%42%37%41%38%
3—Good19%26%19%30%27%28%
2—Fair5%6%2%6%5%6%
1—Poor1%0%0%1%0%1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent36%30%36%22%26%24%
4—Very good48%45%45%38%44%41%
3—Good15%21%17%34%25%29%
2—Fair2%4%2%5%4%6%
1—Poor0%0%0%0%1%0%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent21%18%20%16%16%18%
4—Very good37%37%40%30%33%31%
3—Good28%29%28%34%30%32%
2—Fair11%13%10%15%16%15%
1—Poor3%3%2%6%4%4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent21%19%28%19%17%19%
4—Very good41%40%42%34%37%36%
3—Good28%32%24%36%33%33%
2—Fair9%8%4%10%10%10%
1—Poor1%2%1%2%2%2%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent64%52%59%45%50%49%
4—Very good26%32%30%31%31%29%
3—Good8%14%9%18%15%17%
2—Fair1%2%1%5%3%4%
1—Poor0%0%1%1%1%1%

Note: The item's survey location is shown after the item text. Respondents who selected "Other" staff position and missing are not shown. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed May 2012
Internet Citation: Table B-3: Item-Level Average Overall Ratings on Quality by Staff Position: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapb3.html