Executive Summary

Table B-3: Item-Level Average Overall Ratings on Quality by Staff Position

Survey Items by Average Overall Ratings on Quality Staff Position
Physician
(MD/DO)
PA/NP/
midwife/
etc.
Mgmt Admin/
Clerical
Staff
Nurse
(RN/LVN/
LPN)
Other
clinical staff
or clinical
support staff
# Medical Offices 717 494 703 869 738 853
# Respondents 2,943 1,061 1,621 6,378 4,203 5,557
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent 34% 30% 37% 26% 27% 28%
4—Very good 41% 38% 42% 37% 41% 38%
3—Good 19% 26% 19% 30% 27% 28%
2—Fair 5% 6% 2% 6% 5% 6%
1—Poor 1% 0% 0% 1% 0% 1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent 36% 30% 36% 22% 26% 24%
4—Very good 48% 45% 45% 38% 44% 41%
3—Good 15% 21% 17% 34% 25% 29%
2—Fair 2% 4% 2% 5% 4% 6%
1—Poor 0% 0% 0% 0% 1% 0%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent 21% 18% 20% 16% 16% 18%
4—Very good 37% 37% 40% 30% 33% 31%
3—Good 28% 29% 28% 34% 30% 32%
2—Fair 11% 13% 10% 15% 16% 15%
1—Poor 3% 3% 2% 6% 4% 4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent 21% 19% 28% 19% 17% 19%
4—Very good 41% 40% 42% 34% 37% 36%
3—Good 28% 32% 24% 36% 33% 33%
2—Fair 9% 8% 4% 10% 10% 10%
1—Poor 1% 2% 1% 2% 2% 2%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent 64% 52% 59% 45% 50% 49%
4—Very good 26% 32% 30% 31% 31% 29%
3—Good 8% 14% 9% 18% 15% 17%
2—Fair 1% 2% 1% 5% 3% 4%
1—Poor 0% 0% 1% 1% 1% 1%

Note: The item's survey location is shown after the item text. Respondents who selected "Other" staff position and missing are not shown. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Internet Citation: Table B-3: Item-Level Average Overall Ratings on Quality by Staff Position. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapb3.html