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Table 1. Example of Computing Item and Composite Percent Positive Scores

2012 User Comparative Database Report

Four items measuring "Nonpunitive Response to Mistakes"For positively worded items, count the # of "Strongly agree" or "Agree" responsesFor negatively worded items, count the # of "Strongly disagree" or "Disagree" responsesTotal # of responses to the itemPercent positive response on item

Item C4—positively worded

"This office trains staff when new processes are put into place"

110NA*240110/240=46%

Item C7—positively worded

"This office makes sure staff get the on-the-job training they need"

140NA*250140/250= 56%

Item C10R—negatively worded

"Staff in this office are asked to do tasks they haven't been trained to do"

NA*125260125/260=48%

*NA = Not applicable.

Composite Score % Positive = (46% + 56% + 48%) / 3 = 50%.

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Current as of May 2012
Internet Citation: Table 1. Example of Computing Item and Composite Percent Positive Scores: 2012 User Comparative Database Report. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosvnotestab1.html