Executive Summary

Table 1. Example of Computing Item and Composite Percent Positive Scores

Four items measuring "Nonpunitive Response to Mistakes" For positively worded items, count the # of "Strongly agree" or "Agree" responses For negatively worded items, count the # of "Strongly disagree" or "Disagree" responses Total # of responses to the item Percent positive response on item

Item C4—positively worded

"This office trains staff when new processes are put into place"

110 NA* 240 110/240=46%

Item C7—positively worded

"This office makes sure staff get the on-the-job training they need"

140 NA* 250 140/250= 56%

Item C10R—negatively worded

"Staff in this office are asked to do tasks they haven't been trained to do"

NA* 125 260 125/260=48%

*NA = Not applicable.

Composite Score % Positive = (46% + 56% + 48%) / 3 = 50%.

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Page last reviewed October 2014
Internet Citation: Table 1. Example of Computing Item and Composite Percent Positive Scores. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosvnotestab1.html