Survey User's Guide
Table 2. Example of How To Calculate Item and Composite Percent Positive Scores
|Four items measuring Office Processes and Standardization||For positively worded items, the # of "Strongly Agree" or "Agree" responses||For negatively worded items, the # of "Strongly Disagree" or "Disagree" responses||Total # of responses to the item (excluding NA/DK & missing responses)||Percent positive response to item|
|Item C9-positively worded:
"We have good procedures for checking that work in this office was done correctly"
|Item C15-positively worded:
"Staff in this office follow standardized processes to get tasks done"
|Item C8-negatively worded:
"This office is more disorganized than it should be"
|Item C12-negatively worded:
"We have problems with workflow in this office"
|NA = Not applicable||Average percent positive response across the 4 items = 50%|