Page 1 of 1

Table 2. Example of How To Calculate Item and Composite Percent Positive Scores

Survey User's Guide: Medical Office Survey on Patient Safety Culture

Four items measuring Office Processes and StandardizationFor positively worded items, the # of "Strongly Agree" or "Agree" responsesFor negatively worded items, the # of "Strongly Disagree" or "Disagree" responsesTotal # of responses to the item (excluding NA/DK & missing responses)Percent positive response to item
Item C9-positively worded:
"We have good procedures for checking that work in this office was done correctly"
24NA*5224/52=46%
Item C15-positively worded:
"Staff in this office follow standardized processes to get tasks done"
26NA*5026/50=52%
Item C8-negatively worded:
"This office is more disorganized than it should be"
NA*224822/48=46%
Item C12-negatively worded:
"We have problems with workflow in this office"
NA*285028/50= 56%
NA = Not applicableAverage percent positive response across the 4 items = 50%

Return to Document

Current as of December 2008
Internet Citation: Table 2. Example of How To Calculate Item and Composite Percent Positive Scores: Survey User's Guide: Medical Office Survey on Patient Safety Culture. December 2008. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/userguide/medofficetab2.html