Table 6-4. Item-Level Comparative Results for the 2011 Database

2011 User Comparative Database Report

ItemSurvey Items by CompositeAverage % Positives.d.Survey Item % Positive Response
Min10th %ile25th %ileMedian/ 50th %ile75th %ile90th %ileMax
1.Overall Perceptions of Resident Safety
D11. Residents are well cared for in this nursing home.86%11.22%39%71%80%88%94%98%100%
D62. This nursing home does a good job keeping residents safe.84%11.46%39%68%79%87%93%96%100%
D83. This nursing home is a safe place for residents.86%10.62%40%73%80%89%95%97%100%
2.Feedback and Communication About Incidents
B41. When staff report something that could harm a resident, someone takes care of it.80%11.97%41%61%73%81%89%93%100%
B52. In this nursing home, we talk about ways to keep incidents from happening again.83%11.14%36%68%77%85%91%95%100%
B63. Staff tell someone if they see something that might harm a resident.87%8.15%62%76%83%88%93%96%100%
B84. In this nursing home, we discuss ways to keep residents safe from harm.84%10.21%53%69%78%87%92%95%100%
3.Supervisor Expectations & Actions Promoting Resident Safety
C11. My supervisor listens to staff ideas and suggestions about resident safety.79%11.25%45%65%71%80%88%93%100%
C22. My supervisor says a good word to staff who follow the right procedures.73%12.52%36%55%65%73%81%90%100%
C33. My supervisor pays attention to safety problems in this nursing home.85%10.38%41%71%80%87%93%96%100%
4.Organizational Learning
D3R1. This nursing home lets the same mistakes happen again and again.67%16.68%23%43%57%69%79%88%100%
D42. It is easy to make changes to improve resident safety in this nursing home.66%13.22%29%47%58%68%75%82%96%
D53. This nursing home is always doing things to improve resident safety.78%13.69%33%56%71%80%88%93%100%
D104. When this nursing home makes changes to improve resident safety, it checks to see if the changes worked.75%14.08%31%55%65%77%86%91%100%
5.Training & Skills
A71. Staff get the training they need in this nursing home.75%13.90%34%58%68%77%86%92%100%
A112. Staff have enough training on how to handle difficult residents.59%15.10%15%39%49%59%70%78%96%
A133. Staff understand the training they get in this nursing home.78%12.10%36%60%70%80%86%93%100%
6.Management Support for Resident Safety
D21. Management asks staff how the nursing home can improve resident safety.68%14.12%22%48%59%70%78%86%96%
D72. Management listens to staff ideas and suggestions to improve resident safety.67%15.21%23%47%57%69%79%86%98%
D93. Management often walks around the nursing home to check on resident care.72%15.64%25%50%62%72%84%90%100%
7.Teamwork
A11. Staff in this nursing home treat each other with respect.65%16.57%21%43%55%66%78%85%98%
A22. Staff support one another in this nursing home.65%15.99%21%44%54%67%77%85%100%
A53. Staff feel like they are part of a team.62%16.39%19%39%51%63%74%83%96%
A94. When someone gets really busy in this nursing home, other staff help out.64%14.70%22%45%54%64%75%81%100%
8.Compliance With Procedures
A41. Staff follow standard procedures to care for residents.82%11.01%36%68%76%83%90%94%100%
A6R2. Staff use shortcuts to get their work done faster.44%14.87%11%26%34%43%54%64%82%
A14R3. To make work easier, staff often ignore procedures.65%14.55%27%45%55%65%75%83%100%
9.Handoffs
B11. Staff are told what they need to know before taking care of a resident for the first time.66%16.02%15%47%57%67%76%86%100%
B22. Staff are told right away when there is a change in a resident's care plan.55%16.69%9%34%43%56%66%76%91%
B33. We have all the information we need when residents are transferred from the hospital.54%15.56%9%33%44%55%64%71%100%
B104. Staff are given all the information they need to care for residents.71%14.01%15%55%63%72%81%88%100%
10.Communication Openness
B71. Staff ideas and suggestions are valued in this nursing home.59%15.40%19%38%48%60%70%78%94%
B9R2. Staff opinions are ignored in this nursing home.51%16.11%6%31%39%51%63%71%93%
B113. It is easy for staff to speak up about problems in this nursing home.57%15.51%19%36%46%58%68%77%100%
11.Staffing
A31. We have enough staff to handle the workload.41%18.33%0%18%27%41%54%64%94%
A8R2. Staff have to hurry because they have too much work to do.35%15.63%6%15%24%33%43%57%86%
A163. Residents' needs are met during shift changes.64%15.09%25%41%55%66%74%84%100%
A174. It is hard to keep residents safe here because so many staff quit their jobs.67%16.35%21%44%55%68%79%86%100%
12.Nonpunitive Response to Mistakes
A10R1. Staff are blamed when a resident is harmed.42%13.78%6%25%32%41%50%59%81%
A12R2. Staff are afraid to report their mistakes.51%15.08%17%33%41%50%63%72%89%
A153. Staff are treated fairly when they make mistakes.56%9.16%18%35%46%56%66%75%100%
A184. Staff feel safe reporting their mistakes.55%14.82%20%35%43%57%66%73%90%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item,where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

Return to Document 

Page last reviewed August 2011
Internet Citation: Table 6-4. Item-Level Comparative Results for the 2011 Database: 2011 User Comparative Database Report. August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2011/nhsurv11tab6-4.html