Slide 18. Action Plan—Nonpunitive Response to Mistakes

A national technical assistance conference call conducted on March 31, 2010, provides users with an overview of the development of the survey. In addition, two professionals share their success and challenges in survey administration from both a regional perspective and an individual nursing home, and discuss how to maximize survey response and use survey results to develop action plans to target safety culture improvement initiatives. This is one of the sets of speaker slides from the call.

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  • Staff are afraid to report their mistakes:
    • Educational inservices.
    • Importance of timely reporting of accidents.
    • Assisting in investigation process.
    • Encourage to be part of resolution.

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Current as of October 2010
Internet Citation: Slide 18. Action Plan—Nonpunitive Response to Mistakes. October 2010. Agency for Healthcare Research and Quality, Rockville, MD.