Slide 20. Action Plan—Handoffs

A national technical assistance conference call conducted on March 31, 2010, provides users with an overview of the development of the survey. In addition, two professionals share their success and challenges in survey administration from both a regional perspective and an individual nursing home, and discuss how to maximize survey response and use survey results to develop action plans to target safety culture improvement initiatives. This is one of the sets of speaker slides from the call.

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  • We have all the information we need when residents are transferred from the hospital:
    • Analysis showed this was a response from the CNAs [certified nursing assistants].
    • Developed a better reporting system for CNAs.
    • Getting more timely information about patients.

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Current as of October 2010
Internet Citation: Slide 20. Action Plan—Handoffs. October 2010. Agency for Healthcare Research and Quality, Rockville, MD.