Slide 11. Comments

Slide 11

A national technical assistance conference call conducted on March 31, 2010, provides users with an overview of the development of the survey. In addition, two professionals share their success and challenges in survey administration from both a regional perspective and an individual nursing home, and discuss how to maximize survey response and use survey results to develop action plans to target safety culture improvement initiatives. This is one of the sets of speaker slides from the call.

Text Description is below the image.

  • 24% of respondents provided comments.
  • Most comments were negative—focused on perceived issues or problems.
  • Recurring themes:
    • Training.
    • Staffing.
    • Nonpunitive response to mistakes.
    • Teamwork.

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Current as of October 2010
Internet Citation: Slide 11. Comments: Slide 11. October 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/nursing-home/resources/carpentertacall/carpentacallsl11.html