Pharmacy Survey on Patient Safety Culture

2012 Preliminary Comparative Results

Prepared for:
U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality
Rockville, MD 20850

Contract No. HHSA 290200710037

Managed and prepared by:
Westat, Rockville, MD 

Contents

Purpose and Use of This Document
Survey Development
Characteristics of Pilot Study Pharmacies
Characteristics of Pilot Study Respondents
Composite-Level and Item-Level Results
Composite-Level and Item-Level Results by Staff Position
Composite-Level and Item-Level Results by Number Of Prescriptions Filled Per Week

Tables

Table 1. Patient Safety Culture Composites and Definitions
Table 2. Overall and Average Response Statistics for 55 Pharmacies
Table 3. Distribution of Pharmacies by Type of Store
Table 4. Distribution of Pharmacies by Type of Store for U.S. Pharmacies and Pilot Study Pharmacies
Table 5. Distribution of Pharmacies by Number of Locations/Stores
Table 6. Distribution of Pharmacies by Region
Table 7. Distribution of Pharmacies by Average Number of Prescriptions Dispensed per Week
Table 8. Distribution of Pharmacies by Hours per Weekday Pharmacy Is Open
Table 9. Distribution of Pharmacies by Days per Week Pharmacy Is Open
Table 10. Distribution of Pharmacies by Whether There Is a Drive-Through Window
Table 11. Distribution of Pharmacies by Whether There Is a Central Fill for Dispensing Medications
Table 12. Distribution of Pharmacies by Staff Positions Who Belong to a Union
Table 13. Distributions of Pharmacies by Use of Selected Automated (Electronic) Technologies
Table 14. Distributions of Pharmacies by Use of Selected Clinical/Medication Therapy Management Services
Table 15. Distribution of Pharmacies by Whether They Compound Medications on Site
Table 16. Distribution of Pharmacies That Compound Medications on Site by Type of Compounding
Table 17. Distribution of Pharmacies by Whether There Is a System for Documenting Errors Within the Pharmacy
Table 18. Pharmacies by Reporting of Errors to Selected External Reporting Programs
Table 19. Distribution of Respondents by Tenure in the Pharmacy
Table 20. Distribution of Respondents by Hours Worked per Week in the Pharmacy
Table 21. Distribution of Respondents by Staff Position
Table 22. Composite-Level Average Percent Positive Response by Staff Position
Table 23. Item-Level Average Percent Positive Response by Staff Position
Table 24. Documenting Mistakes by Staff Position
Table 25. Results for Overall Rating on Patient Safety by Staff Position
Table 26. Composite-Level Average Percent Positive Response by Number of Prescriptions Filled per Week
Table 27. Item-Level Average Percent Positive Response by Number of Prescriptions Filled per Week
Table 28. Results for Documenting Mistakes by Number of Prescriptions Filled per Week
Table 29. Results for Overall Rating on Patient Safety by Number of Prescriptions Filled per Week
Table 30. Example of How To Calculate Item and Composite Percent Positive Scores

Charts

Chart 1. Composite-Level Results From 55 Pilot Study Pharmacies
Chart 2. Item-Level Results From 55 Pilot Study Pharmacies
Chart 3. Results for Documenting Mistakes From 55 Pilot Study Pharmacies
Chart 4. Results for Overall Rating on Patient Safety From 55 Pilot Study Pharmacies

Appendix

Appendix: Explanation of Calculations

Current as of September 2012
Internet Citation: Pharmacy Survey on Patient Safety Culture: 2012 Preliminary Comparative Results. September 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2012/index.html