Pharmacy Survey on Patient Safety Culture

2012 Preliminary Comparative Results

Results from the 55 U.S. pharmacies that participated in a pilot study of the Agency for Healthcare Research and Quality (AHRQ) Pharmacy Survey on Patient Safety Culture in early 2012.

Select to download print version (PDF File, 1.08 MB).

Prepared for:

U.S. Department of Health and Human Services

Agency for Healthcare Research and Quality

Rockville, MD 20850

Contract No. HHSA 290200710037

Managed and prepared by:

Westat, Rockville, MD 

Contents

Purpose and Use of This Document

Survey Development

Characteristics of Pilot Study Pharmacies

Characteristics of Pilot Study Respondents

Composite-Level and Item-Level Results

Composite-Level and Item-Level Results by Staff Position

Composite-Level and Item-Level Results by Number Of Prescriptions Filled Per Week

Tables

Table 1. Patient Safety Culture Composites and Definitions

Table 2. Overall and Average Response Statistics for 55 Pharmacies

Table 3. Distribution of Pharmacies by Type of Store

Table 4. Distribution of Pharmacies by Type of Store for U.S. Pharmacies and Pilot Study Pharmacies

Table 5. Distribution of Pharmacies by Number of Locations/Stores

Table 6. Distribution of Pharmacies by Region

Table 7. Distribution of Pharmacies by Average Number of Prescriptions Dispensed per Week

Table 8. Distribution of Pharmacies by Hours per Weekday Pharmacy Is Open

Table 9. Distribution of Pharmacies by Days per Week Pharmacy Is Open

Table 10. Distribution of Pharmacies by Whether There Is a Drive-Through Window

Table 11. Distribution of Pharmacies by Whether There Is a Central Fill for Dispensing Medications

Table 12. Distribution of Pharmacies by Staff Positions Who Belong to a Union

Table 13. Distributions of Pharmacies by Use of Selected Automated (Electronic) Technologies

Table 14. Distributions of Pharmacies by Use of Selected Clinical/Medication Therapy Management Services

Table 15. Distribution of Pharmacies by Whether They Compound Medications on Site

Table 16. Distribution of Pharmacies That Compound Medications on Site by Type of Compounding

Table 17. Distribution of Pharmacies by Whether There Is a System for Documenting Errors Within the Pharmacy

Table 18. Pharmacies by Reporting of Errors to Selected External Reporting Programs

Table 19. Distribution of Respondents by Tenure in the Pharmacy

Table 20. Distribution of Respondents by Hours Worked per Week in the Pharmacy

Table 21. Distribution of Respondents by Staff Position

Table 22. Composite-Level Average Percent Positive Response by Staff Position

Table 23. Item-Level Average Percent Positive Response by Staff Position

Table 24. Documenting Mistakes by Staff Position

Table 25. Results for Overall Rating on Patient Safety by Staff Position

Table 26. Composite-Level Average Percent Positive Response by Number of Prescriptions Filled per Week

Table 27. Item-Level Average Percent Positive Response by Number of Prescriptions Filled per Week

Table 28. Results for Documenting Mistakes by Number of Prescriptions Filled per Week

Table 29. Results for Overall Rating on Patient Safety by Number of Prescriptions Filled per Week

Table 30. Example of How To Calculate Item and Composite Percent Positive Scores

Charts

Chart 1. Composite-Level Results From 55 Pilot Study Pharmacies

Chart 2. Item-Level Results From 55 Pilot Study Pharmacies

Chart 3. Results for Documenting Mistakes From 55 Pilot Study Pharmacies

Chart 4. Results for Overall Rating on Patient Safety From 55 Pilot Study Pharmacies

Appendix

Appendix: Explanation of Calculations

Page last reviewed January 2015
Internet Citation: Pharmacy Survey on Patient Safety Culture. January 2015. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2012/index.html