Improving Patient Safety in Community Pharmacies
This document contains references to Web sites that provide practical resources community pharmacies can use to implement changes to improve patient safety culture and patient safety. This resource list is not exhaustive, but is provided to give initial guidance to pharmacies looking for information about patient safety initiatives. This document will be updated periodically.
How To Use This Resource List
General resources are listed first, in alphabetical order, followed by resources organized by the dimensions assessed in the Agency for Healthcare Research and Quality (AHRQ) Community Pharmacy Survey on Patient Safety Culture.
For easy access to the resources, keep the file open rather than printing it in hard copy because the Web site URLs are hyperlinked and cross-referenced resources are bookmarked within the document.
Note: The resources included in this document do not constitute an endorsement by the U.S. Department of Health and Human Services (HHS), AHRQ, or any of their employees. HHS does not attest to the accuracy of information provided by linked sites.
Suggestions for tools you would like added to the list, questions about the survey, or requests for assistance can be addressed to: SafetyCultureSurveys@westat.com.
Westat under contract number HHSA 290201300003C to the Agency for Healthcare Research and Quality
Alphabetical Index of Resources
Resources by Dimension
Dimension 1. Physical Space and Environment
Dimension 2. Teamwork
Dimension 3. Staff Training and Skills
Dimension 4. Communication Openness
Dimension 5. Patient Counseling
Dimension 6. Staffing, Work Pressure, and Pace
Dimension 7. Communication About Prescriptions Across Shifts
Dimension 8. Communication About Mistakes
Dimension 9. Response to Mistakes
Dimension 10. Organizational Learning—Continuous Improvement
Dimension 11. Overall Perceptions of Patient Safety