Improving Patient Safety in Community Pharmacies

A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture
This document contains references to Web sites that provide practical resources community pharmacies can use to implement changes to improve patient safety culture and patient safety.

Purpose

This document contains references to Web sites that provide practical resources community pharmacies can use to implement changes to improve patient safety culture and patient safety. This resource list is not exhaustive, but is provided to give initial guidance to pharmacies looking for information about patient safety initiatives. This document will be updated periodically.

How To Use This Resource List

General resources are listed first, in alphabetical order, followed by resources organized by the dimensions assessed in the Agency for Healthcare Research and Quality (AHRQ) Community Pharmacy Survey on Patient Safety Culture.

For easy access to the resources, keep the file open rather than printing it in hard copy because the Web site URLs are hyperlinked and cross-referenced resources are bookmarked within the document.

Note: The resources included in this document do not constitute an endorsement by the U.S. Department of Health and Human Services (HHS), AHRQ, or any of their employees. HHS does not attest to the accuracy of information provided by linked sites.

Suggestions for tools you would like added to the list, questions about the survey, or requests for assistance can be addressed to: SafetyCultureSurveys@westat.com.

Prepared by:

Westat under contract number HHSA 290201300003C to the Agency for Healthcare Research and Quality

Contents

Alphabetical Index of Resources

General Resources

Resources by Dimension

   Dimension 1. Physical Space and Environment

   Dimension 2. Teamwork

   Dimension 3. Staff Training and Skills

   Dimension 4. Communication Openness

   Dimension 5. Patient Counseling

   Dimension 6. Staffing, Work Pressure, and Pace

   Dimension 7. Communication About Prescriptions Across Shifts

   Dimension 8. Communication About Mistakes

   Dimension 9. Response to Mistakes

   Dimension 10. Organizational Learning—Continuous Improvement

   Dimension 11. Overall Perceptions of Patient Safety

Page last reviewed April 2014
Internet Citation: Improving Patient Safety in Community Pharmacies. April 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/pharmacy/resource_list/index.html