Appendix 4: Samples Tables and Analyses for Pharmacy Staff Survey

Is Our Pharmacy Meeting Patients' Needs? Pharmacy Health Literacy Assessment Tool User's Guide

Here are sample tables and analyses for comparison of the data for items 1, 2a, and 2b in the Pharmacy Staff Survey. These examples are based on a hypothetical sample of 50 pharmacy staff members.

Table 6: Sample Table of Variable Frequencies and Percentages for Section A: Print Materials, Items 1-2b

Variable n %
Print Materials Used to Advertise Services in Different Parts of the Hospital or Clinic
This is something our pharmacy is not doing. 10 20%
Our pharmacy is doing this but could make some improvements. 5 10%
Our pharmacy is doing this well. 30 60%
N/A 3 6%
Missing* 2 4%
Prescription Bottle Labels are Written in Simple and Clear Language
This is something our pharmacy is not doing. 8 16%
Our pharmacy is doing this but could make some improvements. 10 20%
Our pharmacy is doing this well. 23 46%
N/A 3 6%
Missing* 6 12%
Prescription Warning Labels are Written in Simple and Clear Language
This is something our pharmacy is not doing. 38 76%
Our pharmacy is doing this but could make some improvements. 3 6%
Our pharmacy is doing this well. 8 16%
N/A 1 2%

 *Missing values are reported.

The presentation of findings may be further simplified by reporting only percentages for each item, as shown in Table 7.

Table 7: Sample Table of Variable Percentages for Section A: Print Materials, Items 1-2b

Variable This is something our pharmacy is not doing (%) Our pharmacy is doing this but could make some improvements (%) Our pharmacy is doing this well (%) N/A (%) Missing (%)
Print Materials Used to Advertise Services in Different Parts of the Hospital or Clinic 20 10 60 6 4
Prescription Bottle Labels are Written in Simple and Clear Language 16 20 46 6 12
Prescription Warning Labels are Written in Simple and Clear Language 76 6 16 2  

Once the information is in table form, it is easy to see if the pharmacy staff feels that certain areas are particularly strong or weak. For example, a weakness that stands out in this sample table is that the pharmacy staff does not feel that prescription warning labels are written in simple and clear language. Seventy-six percent of staff members feel that this is something that their pharmacy is not doing. However, more than half of the pharmacy staff surveyed (60 percent) felt that the use of print materials to advertise services in different parts of the hospital or clinic is something that their pharmacy is doing well.

Description of the Sample

A written report of the information collected in the pharmacy staff survey should begin with a description of the sample. This information may be organized in a table showing significant variables such as race, gender, job title, and education level.

Table 8 shows a sample portion of such a table.

Table 8: Sample Table of Respondent Characteristics

Characteristic %
Job Title
Pharmacist, PharmD 30
Pharmacist, RP 40
Pharmacy Technician 22
Other 8
Highest Education Level Completed
GED or high school graduate 4
Some college or technical school 2
College graduate 46
Some graduate or professional school 18
Graduate or professional degree 30
Race
Black or African American 45
Asian or Asian American 5
Caucasian or White 48
Other 2
Gender
Male 56
Female 44
Page last reviewed October 2007
Internet Citation: Appendix 4: Samples Tables and Analyses for Pharmacy Staff Survey: Is Our Pharmacy Meeting Patients' Needs? Pharmacy Health Literacy Assessment Tool User's Guide. October 2007. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap4.html