References

Becoming a High Reliability Organization: Operational Advice for Hospital Leaders

1. McKeon LM, Oswaks JD, Cunningham PD. Safeguarding patients: complexity science, high reliability organizations, and implications for team training in healthcare. Clin Nurse Spec 2006 Nov-Dec;20(6):298-304; quiz 305-6.
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5. Forest Service, Rocky Mountain Research Station. Managing the unexpected in prescribed fire and fire use operations: a workshop on the high reliability organization. Washington, DC: U.S. Department of Agriculture, 2004. General Technical Report RMRS-GTR-137. Available at: http://www.wildfirelessons.net/documents/MTU_Santa_Fe_Workshop_rmrs_gtr137.pdf.

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Acknowledgements

We thank the authors, Steve Hines, The Lewin Group; Katie Luna, Delmarva Foundation; Jennifer Lofthus, Delmarva Foundation; Michael Marquardt, The Lewin Group; and Dana Stelmokas, The Lewin Group. Additional thanks to Dave Morrell, Delmarva Foundation, for graphic design.

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Current as of April 2008
Internet Citation: References: Becoming a High Reliability Organization: Operational Advice for Hospital Leaders. April 2008. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/hroadvice/hroadviceref.html