Public Reports on Provider Performance for Consumers

Public reports refer to any effort to compare providers within a specified geographic region—for which all providers are eligible to be included—on a routine basis according to certain standards of quality performance. Also called consumer reports, performance reports, provider profiles, quality assessment reports, score cards, citizen report cards, and league tables, public reports represent one of a number of approaches that might have a place in a country or community's overarching quality strategy. [Citation: Provider-specific Report Cards: A Tool for Health Sector Accountability in Developing Countries. Health Policy and Planning. P. McNamara. (March 2006).]

AHRQ Resources

AHRQ Chartered Value Exchanges (CVE): Public Reporting Web Sites

This page has links to public reporting Web sites sponsored by Chartered Value Exchanges or stakeholders affiliated with a CVE.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/cvepubrptsites/index.html

AHRQ's Public Report Surveys

AHRQ's Public Report Surveys are designed to provide developers of Web-based public reports with information on how well their reports are meeting consumers' needs, and thereby inform redesign considerations.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/publicsurveys/index.html

Building the Science of Public Reporting

AHRQ is supporting 17 research grants to grow the evidence base behind the content, design, dissemination, and underlying data and methodology of public reports.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/sciencepubreport/index.html

Users of Public Reports of Hospital Quality: Who, What, Why, and How?

An aggregate analysis of 16 online public reporting Web sites and users' and experts' suggestions for improvement. The 16 sites implemented AHRQ's Hospital-Public Report Survey available at http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/hospitalwebsurvey/hospsurvey.html.

Promoting Your Public Report: A Hands-on Guide

Toolkit designed to help communities increase awareness and use of their public reports by consumers and other audiences, includes suggested approaches and template materials.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/pubrpthandson/index.html

Methodological Considerations in Generating Provider Performance Scores for Use in Public Reporting: A Guide for Community Quality Collaboratives

A white paper intended for use by CVEs, community collaboratives, and other organizations interested in creating public reports on the performance of health care providers in their communities.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/perfscoresmethods/index.html.

TalkingQuality

A comprehensive resource and guide for organizations that produce and disseminate reports to consumers on the quality of care provided by health care organizations (e.g., hospitals, health plans, medical groups, nursing homes) and individual physicians.

Go to: https://talkingquality.ahrq.gov

Health Care Report Card Compendium

Searchable directory of more than 200 sample report cards that show formats and approaches for providing comparative information on the quality of health plans, hospitals, medical groups, individual physicians, nursing homes, and other care providers.

Go to: https://www.talkingquality.ahrq.gov/content/reportcard/search.aspx

MONAHRQ (My Own Network Powered by AHRQ)

A free software tool that enables organizations such as State and local data organizations, Chartered Value Exchanges, hospital systems, and health plans to input their own hospital administrative data and generate a data-driven Web site.

Go to: http://monahrq.ahrq.gov/

AHRQ State Snapshots

State-specific health care quality information, including strengths, weaknesses, and opportunities for improvement. The goal is to help State officials and their public- and private-sector partners better understand health care quality and disparities in their State.

Go to: http://nhqrnet.ahrq.gov/inhqrdr/

Provider-specific Report Cards: A Tool for Health Sector Accountability in Developing Countries

McNamara P. Health Policy Plan 2006;21(2):101-9.

Review discussing universal design options for report cards, evidence base, developing country examples, challenges, and implementation steps.

Go to: http://heapol.oxfordjournals.org/content/21/2/101.full

Public Reporting as a Quality Improvement Strategy

By Totten AM, Wagner J, Tiwari A, et al. Evidence Report No. 208. [Report prepared by the Oregon Evidence-based Practice Center under Contract No. 290-2007-10057-I.]

Part of the Closing the Quality Gap: Revisiting the State of the Science series, this report evaluates the effectiveness of public reporting of health care quality information as a quality improvement strategy.

Go to: http://www.ahrq.gov/research/findings/evidence-based-reports/gapqistp.html

Selecting Quality and Resource Use Measures: A Decision Guide for Community Quality Collaboratives

Tool to help community-based organizations striving to improve the quality of health care in their communities select quality of care and resource use measures.

Go to: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/perfmeasguide/index.html

Page last reviewed October 2014
Internet Citation: Public Reports on Provider Performance for Consumers. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/publicreporting/index.html