|What is CAHPS®?
||The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program is a multiyear initiative of AHRQ to develop and promote the use of standardized surveys of consumers' experiences with health care.
The CAHPS surveys address a range of health care services and meet the information needs of health care consumers, purchasers, health plans, providers, and policymakers. In addition to supporting the development of standardized patient surveys that enable users to compare results across providers and over time, the CAHPS program produces instructions for implementing those surveys, benchmarking data, and tools and resources to help survey sponsors produce understandable and usable comparative information and to help health care providers assess and improve their own performance.
The CAHPS program is a collaborative effort of organizations collectively known as the CAHPS Consortium. The CAHPS Consortium consists of Federal agencies, private research organizations, and a contractor that supports the CAHPS User Network.