Appendix B: Numeric Summary of Survey Responses by Respondent Type

Users of Public Reports of Hospital Quality: Who, What, Why, and How?

Note: Percentages may not add to 100 due to rounding.

Patient Respondents

1) What best describes you? I am a: (choose only one)

DescriptionAll Web Sites
n=406
Count%
Patient (or I might become one)406100.0%

Experience Ratings

2) How would you rate your experience using the Web site? (rating scale 0-10)

All Web Sites
n=406
MeanMedianStd Dev
6.196.002.61
3) How easy was it to use the Web site? (rating scale 0-10)
All Web Sites
n=406
MeanMedianStd Dev
6.667.002.68

Purpose of your visit

4) What was the primary purpose of your visit to the Web site today? To: (choose only one)

PurposeAll Web Sites
n=240
Count%
Choose the best hospital or compare hospitals5020.8%
See how good a specific hospital is5221.7%
Prepare for a talk with a doctor104.2%
Get information for my family or friends166.7%
Learn about a particular disease20.8%
Get practical information about a hospital104.2%
Find out how much one would have to pay at a hospital72.9%
General interest in Web site content93.8%
Other2510.4%
Missing5924.6%
5) Were you able to accomplish the primary purpose of your visit? (choose only one)
ResponseAll Web Sites
n=240
Count%
Definitely4820.0%
Mostly5221.7%
Only partially5121.3%
Not at all3414.2%
Missing5522.9%
6) Did you have other reasons (in addition to the primary reason above) for your visit today? To: (choose all that apply)
ReasonsAll Web Sites
n=240
Count%
Choose the best hospital for myself or compare hospitals3916.3%
See how good my hospital is4920.4%
Prepare for a talk with my doctor156.3%
Get information for my family and friends208.3%
Learn about a particular disease72.9%
Get practical information about a hospital (phone number, location)114.6%
Find out how much I would have to pay at a hospital20.8%
No, I had no other reason6727.9%
Other114.6%
Missing6326.3%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Topics of interest to you

7) What medical conditions are you looking for information about today? (choose all that apply)

Medical ConditionAll Web Sites
n=256
Count%
Heart disease (for example, heart attacks or heart failure)5722.3%
Surgery (for example, hip or knee replacement, or gallbladder surgery)5119.9%
Obstetrics and gynecology (for example, having a baby)176.6%
Pediatric conditions62.3%
Cancer239.0%
Asthma114.3%
Pneumonia114.3%
None of the above5923.0%
Other3714.5%
Missing6123.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

8) What types of information about hospital care are you looking for today? (choose all that apply)

Types of InformationAll Web Sites
n=256
Count%
How often complications or errors occur7830.5%
How often infections occur5923.0%
How patients rate their care (for example, how many patients would recommend the hospital)10340.2%
How often patients survive4316.8%
How often patients get the correct care (for example, how many stroke patients get the right medicine)7930.9%
None of the above4718.4%
Other207.8%
Missing6324.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Using information from the Web site

9) How likely are you to use the Web site information now to choose a hospital or change hospitals? (choose only one) [Branch to question 10 only if answers "Unlikely" or "Very unlikely"]

ResponseAll Web Sites
n=235
Count%
Very likely3715.7%
Likely5925.1%
Unlikely6326.8%
Very unlikely146.0%
Missing6226.4%
10)  Why are you unlikely to use the information to choose a hospital? (choose all that apply)
ReasonsAll Web Sites
n=77
Count%
I do not have a choice of a hospital1215.6%
I do not need to choose a hospital or change hospitals at this time2836.4%
The information provided is not specific to my personal health condition1722.1%
Other factors are more important in my decision making1114.3%
The information provided does not cover the specific hospital I want to know about45.2%
The information provided did not seem trustworthy45.2%
The information is confusing or difficult to understand2026.0%
Other911.7%
Missing22.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

11)  How likely are you to use the Web site information to have a conversation with your doctor or other health care provider? (choose only one)

ResponseAll Web Sites
n=235
Count%
Very likely3113.2%
Likely6527.7%
Unlikely5824.7%
Very unlikely208.5%
Missing6126.0%

What would you like added or changed?

12)  What additional information would make the Web site more useful? More information about: (choose all that apply)

Additional InformationAll Web Sites
n=251
Count%
How well the hospital treats my specific medical condition9035.9%
How well the hospital does my specific surgery or procedure7329.1%
How much I would pay5321.1%
Practical aspects of the hospital (for example, phone number, location)218.4%
Comments from people who have been patients at the hospital6525.9%
Hospitals that are not currently on the Web site218.4%
Individual doctors within a hospital9035.9%
Other145.6%
Missing7429.5%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

13)  What would make the Web site easier for you to use? (choose all that apply)

Suggested ImprovmentsAll Web Sites
n=251
Count%
Provide a different way of searching the Web site3012.0%
Provide a different way of sorting the results on the Web site4116.3%
Make the information easier to understand (for example, fewer technical terms)3413.5%
Make it easier to find the best hospital2911.6%
Require fewer clicks to get information that I want249.6%
Other187.2%
Missing12750.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

14)  Please use this box to write any details about what would make this Web site more useful or easier for you to use.

 

[Write-in answers only. Go to Appendix C for written answers.]

15)  How likely are you to visit the Web site again? (choose only one)

ResponseAll Web Sites
n=251
Count%
Very likely6626.3%
Likely8433.5%
Unlikely2911.6%
Very unlikely114.4%
Missing6124.3%

Demographics

16)  What is your age? (choose only one)

AgeAll Web Sites
n=236
Count%
<18 years old00.0%
18 to 2400.0%
25 to 34125.1%
35 to 44187.6%
45 to 543012.7%
55 to 646427.1%
65 to 743012.7%
75 or older145.9%
Missing6828.8%
17)  Are you male or female? (choose only one)
GenderAll Web Sites
n=236
Count%
Male6527.5%
Female10343.6%
Missing6828.8%
18)  Are you of Hispanic or Latino descent? (choose only one)
ResponseAll Web Sites
n=236
Count%
Yes, Hispanic or Latino52.1%
No, not Hispanic or Latino15967.4%
Missing7230.5%
19)  What is your race? (choose all that apply)
RaceAll Web Sites
n=226
Count%
White14561.4%
Black or African American31.3%
Asian20.8%
Native Hawaiian or Other Pacific Islander10.4%
American Indian or Alaska Native31.3%
Other83.4%
Missing7833.1%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

20)  What is the highest grade or level of school that you have completed? (choose only one)

EducationAll Web Sites
n=236
Count%
8th grade or less00.0%
Some high school but did not graduate00.0%
High school graduate or GED145.9%
Some college or 2-year degree4719.9%
4-year college graduate4117.4%
More than 4-year-college degree6628.0%
Missing6828.8%
21)  What type of health insurance do you have? (choose only one)
Type of Health InsuranceAll Web Sites
n=236
Count%
Private insurance (i.e., from your employer or purchased by you)11649.2%
Medicare3615.3%
Medicaid10.4%
No insurance41.7%
I don't know00.0%
Other73.0%
Missing7230.5%
Current as of December 2011
Internet Citation: Appendix B: Numeric Summary of Survey Responses by Respondent Type: Users of Public Reports of Hospital Quality: Who, What, Why, and How?. December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/pubreportusers/pubusersapb.html