Appendix B: Numeric Summary of Survey Responses by Respondent Type (continued 2)

Users of Public Reports of Hospital Quality: Who, What, Why, and How?

Friend or Family Member Respondents

1) What best describes you? I am a: (choose only one)

DescriptionAll Web Sites
n=107
Count%
Friend or family member of a patient107100.0%

Experience Ratings

2) How would you rate your experience using the Web site? (rating scale 0-10)

All Web Sites
n=107
MeanMedianStd Dev
7.137.002.17
3) How easy was it to use the Web site? (rating scale 0-10)
All Web Sites
n=107
MeanMedianStd Dev
7.528.002.28
4) I am looking for information for a: (choose all that apply)
Type of PersonAll Web Sites
n=107
Count%
Family member6459.8%
Non-family member1615.0%
Child (under 18 years)43.7%
Non-senior adult (18-65 years)87.5%
Senior (65+)1615.0%
Non-English speaker. Please specify language00
Missing2018.7%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Purpose of your visit

5) What was the primary purpose of your visit to the Web site today? To: (choose only one)

PurposeAll Web Sites
n=65
Count%
Choose the best hospital or compare hospitals1726.2%
See how good a specific hospital is1218.5%
Prepare for a talk with a doctor34.6%
Learn about a particular disease34.6%
Get practical information about a hospital69.2%
Find out how much one would have to pay at a hospital23.1%
General interest in Web site content11.5%
Other710.8%
Missing1421.5%
6) Were you able to accomplish the primary purpose of your visit? (choose only one)
ResponseAll Web Sites
n=65
Count%
Definitely1015.4%
Mostly1929.2%
Only partially1523.1%
Not at all710.8%
Missing1421.5%
7) Did you have other reasons (in addition to the primary reason above) for your visit today? To: (choose all that apply)
ReasonsAll Web Sites
n=65
Count%
Choose the best hospital or compare hospitals57.7%
See how good a specific hospital is1116.9%
Prepare for a talk with a doctor23.1%
Learn about a particular disease57.7%
Get practical information about a hospital (phone number, location)34.6%
Find out how much one would have to pay at a hospital46.2%
No, I had no other reason2132.3%
Other710.8%
Missing1421.5%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Topics of interest to you

8) What medical conditions are you looking for information about today? (choose all that apply)

Medical ConditionAll Web Sites
n=65
Count%
Heart disease (for example, heart attacks or heart failure)1218.5%
Surgery (for example, hip or knee replacement, or gallbladder surgery)913.8%
Obstetrics and gynecology (for example, having a baby)23.1%
Pediatric conditions23.1%
Cancer57.7%
Asthma46.2%
Pneumonia46.2%
None of the above913.8%
Other913.8%
Missing2233.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

9) What types of information about hospital care are you looking for today? (choose all that apply)

Types of InformationAll Web Sites
n=65
Count%
How often complications or errors occur2030.8%
How often infections occur1624.6%
How patients rate their care (for example, how many patients would recommend the hospital)2132.3%
How often patients survive1116.9%
How often patients get the correct care (for example, how many stroke patients get the right medicine)1929.2%
None of the above1218.5%
Other913.8%
Missing2030.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

10)  What type of health insurance does your friend or family member have? (choose only one)

Type of Health InsuranceAll Web Sites
n=65
Count%
Private insurance (i.e., from his or her employer or that he or she purchased)2233.8%
Medicare1116.9%
Medicaid11.5%
No insurance69.2%
I don't know57.7%
Missing2030.8%

Using information from the Web site

11)  How likely are you to use the Web site information now to help your friend or family member to choose a hospital or change hospitals? (choose only one) [Branch to question 12 only if answers "Unlikely" or "Very unlikely"]

ResponseAll Web Sites
n=57
Count%
Very likely1221.1%
Likely2035.1%
Unlikely814.0%
Very unlikely11.8%
Missing1628.1%
12)  Why are you unlikely to use the information to help your friend or family member choose a hospital? (choose all that apply)
ReasonsAll Web Sites
n=9
Count%
My friend or family member does not have a choice of hospitals111.1%
He or she does not need to choose a hospital or change hospitals at this time111.1%
The information provided is not specific to his or her personal health condition333.3%
Other factors are more important in the decision making111.1%
The information provided does not cover the specific hospital I want to know about222.2%
The information provided did not seem trustworthy00.0%
The information is confusing or difficult to understand333.3%
Other222.2%
Missing111.1%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

13)  How likely are you or your friend or family member to use the Web site information to have a conversation with a doctor or other health care provider? (choose only one)

ResponseAll Web Sites
n=57
Count%
Very likely1221.1%
Likely1933.3%
Unlikely915.8%
Very unlikely35.3%
Missing1424.6%

What would you like added or changed?

14)  What additional information would make the Web site more useful? More information about: (choose all that apply)

Additional InformationAll Web Sites
n=67
Count%
How well the hospital treats the specific medical condition my friend or family member has2232.8%
How well the hospital does the specific surgery or procedure my friend or family member needs2232.8%
How much my friend or family member would pay (for example, cost of a procedure or cost of a hospital stay)1319.4%
Practical aspects of the hospital (for example, phone number, location)57.5%
Comments from people who have been patients at the hospital1623.9%
Hospitals that are not currently on the Web site46.0%
Individual doctors within a hospital1623.9%
Other1217.9%
Missing1928.4%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

15)  What would make the Web site easier for you to use? (choose all that apply)

Suggested ImprovmentsAll Web Sites
n=67
Count%
Provide a different way of searching the Web site57.5%
Provide a different way of sorting the results on the Web site811.9%
Make the information easier to understand (for example, fewer technical terms)23.0%
Make it easier to find the best hospital1116.4%
Require fewer clicks to get information that I want811.9%
Other46.0%
Missing3450.7%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

16)  Please use this box to write any details about what would make this Web site more useful or easier for you to use.

 

[Write-in answers only. Go to Appendix C for written answers.]

17)  How likely are you to visit the Web site again? (choose only one)

ResponseAll Web Sites
n=67
Count%
Very likely1928.4%
Likely2537.3%
Unlikely69.0%
Very unlikely00.0%
Missing1725.4%

Demographics

18)  What is your age? (choose only one)

AgeAll Web Sites
n=67
Count%
<18 years old00.0%
18 to 2400.0%
25 to 3411.5%
35 to 4457.5%
45 to 541116.4%
55 to 641826.9%
65 to 741116.4%
75 or older11.5%
Missing2029.9%
19)  Are you male or female? (choose only one)
GenderAll Web Sites
n=67
Count%
Male1826.9%
Female2943.3%
Missing2029.9%
20)  What is the highest grade or level of school that you have completed? (choose only one)
EducationAll Web Sites
n=67
Count%
8th grade or less00.0%
Some high school but did not graduate00.0%
High school graduate or GED57.5%
Some college or 2-year degree1217.9%
4-year college graduate1420.9%
More than 4-year-college degree1420.9%
Missing2232.8%
Current as of December 2011
Internet Citation: Appendix B: Numeric Summary of Survey Responses by Respondent Type (continued 2): Users of Public Reports of Hospital Quality: Who, What, Why, and How?. December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/pubreportusers/pubusersapb2.html