Appendix C: Summary of Write-in Survey Responses by Respondent Type (continued 2)

Users of Public Reports of Hospital Quality: Who, What, Why, and How?

Friend or Family Member Respondents

5) What was the primary purpose of your visit to the Web site today? To:

PurposeAll Web Sites
n=65
Count%
Choose the best hospital or compare hospitals1726.2%
See how good a specific hospital is1218.5%
Prepare for a talk with a doctor34.6%
Learn about a particular disease34.6%
Get practical information about a hospital69.2%
Find out how much one would have to pay at a hospital23.1%
General interest in Web site content11.5%
Other710.8%
Missing1421.5%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Let supervision know about poor treatment for my child
2Career opportunities
3Check on support group
4Information about healthsight services
5Looking for health care advocate by zip code
6Problem with a hospital
7See my sisters baby
7) Did you have other reasons (in addition to the primary reason above) for your visit today? To:
ReasonsAll Web Sites
n=65
Count%
Choose the best hospital or compare hospitals57.7%
See how good a specific hospital is1116.9%
Prepare for a talk with a doctor23.1%
Learn about a particular disease57.7%
Get practical information about a hospital (phone number, location)34.6%
Find out how much one would have to pay at a hospital46.2%
No, I had no other reason2132.3%
Other710.8%
Missing1421.5%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Compare doctors
2Problem with a hospital
3For Behavioral Health Visit—doctors office
4INFORMATION ONLY
5Student
6Know someone who has been suffering about a year with hospital acquired complications
7Find complaints filed about hospitals
8) What medical conditions are you looking for information about today?
Medical ConditionAll Web Sites
n=65
Count%
Heart disease (for example, heart attacks or heart failure)1218.5%
Surgery (for example, hip or knee replacement, or gallbladder surgery)913.8%
Obstetrics and gynecology (for example, having a baby)23.1%
Pediatric conditions23.1%
Cancer57.7%
Asthma46.2%
Pneumonia46.2%
None of the above913.8%
Other913.8%
Missing2233.8%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Crones issues
2Beh. Health
3Icu
4Online Payment
5Diabetes
6Diabetes
7Billing
8Pain/mental health issues
9Prostate cancer
9) What types of information about hospital care are you looking for today?
Types of InformationAll Web Sites
n=65
Count%
How often complications or errors occur2030.8%
How often infections occur1624.6%
How patients rate their care (for example, how many patients would recommend the hospital)2132.3%
How often patients survive1116.9%
How often patients get the correct care (for example, how many stroke patients get the right medicine)1929.2%
None of the above1218.5%
Other913.8%
Missing2030.8%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Cost
2Costs
3Patient outcomes and costs
4Experience performing procedure
5Cost of having surgery
6Best source of care
7Average length of stay
8Financial arrangements
9Is the facility using checklists to prevent error, and in what locations
10) What type of health insurance does your friend or family member have?
Type of Health InsuranceAll Web Sites
n=65
Count%
Private insurance (i.e., from their employer or purchased by them)2233.8%
Medicare1116.9%
Medicaid11.5%
No insurance69.2%
I don't know57.7%
Missing2030.8%
12) Why are you unlikely to use the information to help your friend or family member choose a hospital?
ReasonsAll Web Sites
n=9
Count%
My friend or family member does not have a choice of hospitals111.1%
He or she does not need to choose a hospital or change hospitals at this time111.1%
The information provided is not specific to his or her personal health condition333.3%
Other factors are more important in the decision making111.1%
The information provided does not cover the specific hospital I want to know about222.2%
The information provided did not seem trustworthy00.0%
The information is confusing or difficult to understand333.3%
Other222.2%
Missing111.1%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Not enough detail
2Couldn't find cost & quality info at all, ave. allowable payment, typical charge in this area. None avail. on this site that I could see.
14) What additional information would make the Web site more useful? More information about:
Additional InformationAll Web Sites
n=67
Count%
How well the hospital treats the specific medical condition my friend or family member has2232.8%
How well the hospital does the specific surgery or procedure my friend or family member needs2232.8%
How much my friend or family member would pay (for example, cost of a procedure or cost of a hospital stay)1319.4%
Practical aspects of the hospital (for example, phone number, location)57.5%
Comments from people who have been patients at the hospital1623.9%
Hospitals that are not currently on the Web site46.0%
Individual doctors within a hospital1623.9%
Other1217.9%
Missing1928.4%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1Means of identifying/locating Spanish speaking physicians
2Direct Online payment
3Easier way to see a baby's photo
4Other institutions
5Mistaken Web site—looking for regional health care advoce for patient
6Is information mandatory reporting or voluntary
7Career opportunities
8Na
9Specifics re health inspection/food safety inspections
10[CITY] Facility never comes up on your [STATE] Web site—[CITY] & [CITY]
11Patient access to their medical file
12Who or what organization rates hospitals and are they credible
15) What would make the Web site easier for you to use?
Suggested ImprovmentsAll Web Sites
n=67
Count%
Provide a different way of searching the Web site57.5%
Provide a different way of sorting the results on the Web site811.9%
Make the information easier to understand (for example, less technical terms)23.0%
Make it easier to find the best hospital1116.4%
Require fewer clicks to get information that I want811.9%
Other46.0%
Missing3450.7%
The "Other" category in the table includes the following answers from respondents:
#Text Entered
1None
2I liked the Web site...just not right for what I am looking for
3List the [AREA] facility
4I feel basically it is a good set up
16) Please use this box to write any details about what would make this Web site more useful or easier for you to use.
#Text Entered
1Every time I have gone to your Web site, if I don't type in [HOSPITAL, CITY] it does not come up. If you want [LOCATION] people to know about your facility, (we were the first patients at your [CITY] facility because our doctor informed us, it must come up with your [STATE] facilities. Thank you!
2Perhaps if you could just have a box where we type in what we want to know, i.e., tests, procedures, etc
3I like regional information to be available via area code info. HOWEVER this is a very informative Web site. Personally, I like the first question to be—your area code and then using that the information that is presented would be customized to my area.
4Excellent. Live in [NAME] County. Only 2 NF for rehabilitation. PCG is [NAME] would like to find out more information about quality and also doctors.
5I want to inquire about the Spine Center
6I found the search very 'busy'—it was hard to understand at first. Also, I was searching for 'preventative care', and the results showed something about women over 50 and testing for STDs—that was useless information for me.
7Wanted more information on Alternative medicine
8I was at [HOSPITAL]. The management was extremely non flexible regarding access to my wife's medical records while in the hospital. Made it impossible to be up to date and current with her medical care.
9Have additional screens open in new tabs, rather than windows.
10I'd like to see more choices in surgeries and conditions.
11I would like to be able to see all the results for the care provider I am currently using rather than having to look them up in each category.
Current as of December 2011
Internet Citation: Appendix C: Summary of Write-in Survey Responses by Respondent Type (continued 2): Users of Public Reports of Hospital Quality: Who, What, Why, and How?. December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/value/pubreportusers/pubusersapc2.html