AHRQ Quality Indicators™ Toolkit for Hospitals: Interview Series (Audio/Video item)

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1. Getting Started with the Toolkit (MP3 audio file; 11 min., 26 sec.) Transcript
Speaker: Donna Farley, PhD, RAND Health
Interviewer: Lise Rybowski

2. Analyzing Your IQI and PSI Rates (MP3 audio file; 16 min., 40 sec.) Transcript
Speaker: Amelia Haviland, PhD, Carnegie Mellon University and RAND Health
Interviewer: Donna Farley

3. Using the Documentation and Coding Tool (MP3 audio file; 9 min., 24 sec.) Transcript
Speakers: Kathy Vermoch, Project Manager, University Healthsystem Consortium (UHC); Suzanne Rogers, Senior Specialist, Health Information Management, UHC
Interviewer: Lise Rybowski

4. Identifying Your Improvement Priorities (MP3 audio file; 11 min., 55 sec.) Transcript
Speaker: Julie Cerese, Vice President, Performance Improvement, UHC
Interviewer: Donna Farley

5. Analyzing Your Barriers and Strategy Options (MP3 audio file; 11 min., 38 sec.) Transcript
Speaker: Maureen Disbot, Vice President of Quality, Methodist Hospital, Houston
Interviewer: Lise Rybowski

6. Implementing Changes To Improve Performance on the IQI or PSI Measures (MP3 audio file; 12 min., 29 sec.) Transcript
Speaker: Joseph Jensen, MD, Associate Chief Medical Officer for Quality and Safety,
University of Arkansas for Medical Sciences (UAMS) Medical Center
Interviewer: Lise Rybowski

7. Achieving Sustainable Improvements (MP3 audio file; 11 min., 13 sec.) Transcript
Speaker: Martha Radford, MD, Chief Quality Officer, New York University (NYU Medical Center
Interviewer: Lise Rybowski