Slide 29

Project RED: Module 1: Preparing to Redesign Your Discharge Program

Provides a four-module training program to help hospitals implement Project RED.

Once the Process Map is Completed

  • Analyze the work flow in the eyes of the patient.
  • What defects exist? Where are communication breakdowns, failure to hand off information?
  • Where do delays occur?
  • What are your Project RED gaps?
  • Do we have omission , selection, documentation, communication, administration failures?
  • What steps in this process would the patient be willing to "pay for"?


Once you have completed a high-level process map, have the team review it and consider the questions on this slide. The purpose of analyzing the map is to give the team perspective on what works, or might not work, in the eyes of their customers and key stakeholders. Mapping also identifies lean wastes, which include defects, overproduction, waiting, non-value-added steps (rework, redundancy), transportation waste, inventory waste, motion wastes, and underutilizing employees. "Leaning out" a process creates a flow that is seamless for the patient and eliminates as much waste as possible.

Page last reviewed August 2011
Internet Citation: Slide 29: Project RED: Module 1: Preparing to Redesign Your Discharge Program. August 2011. Agency for Healthcare Research and Quality, Rockville, MD.