Slide 38

Project RED: Module 2: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 38

Provides a four-module training program to help hospitals implement Project RED.

Additional Teaching Tips*

  1. Use visual aids and illustrations
  2. Beware of words with multiple meanings
  3. Avoid acronyms and other new words
  4. Use idioms carefully
  5. Provide a health context for numbers and mathematical concepts
  6. Take a pause
  7. Be an active listener
  8. Address quizzical looks
  9. Create a welcoming and supportive environment

* www.pfizerhealthliteracy.com/public-health-professional/tips

Notes:

Additional tips:

  • Draw simple diagrams when they are helpful. Some people learn visually.
  • Clarify the meaning of word that may have double meanings, such as stool, gait, discharge, dressing, etc.
  • Say or write an acronym like CAT scan or HDL the first time you use it and explain the meaning.
  • Ask the patient if he or she is "feeling sad" instead "feeling blue."
  • Do not just give test results in numbers, explain what the results mean. Tell the patient if the results are high, low, good, bad, or in the normal range.
  • Speak slowly and give the patient time to think and ask questions.
  • Encourage the patient to talk and tell his or her story.
  • Follow up if the patient's facial expression suggests he or she is confused.
  • Provide a private environment to encourage dialogue.

Module 3 addresses additional teaching techniques and teach-back, which is a method for assessing whether the patient really understands what you've been teaching.

Current as of August 2011
Internet Citation: Slide 38: Project RED: Module 2: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 38. August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/systems/hospital/red/module2/slide38.html