Slide 19

Project RED: Module 3: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 19

Health Literacy Tips*

• Avoid medical jargon
• Speak slowly
• Provide simple pictures when helpful
• Emphasize what the patient should do
• Avoid unnecessary information
• Welcome questions
• Ensure written materials use simple words, short sentences in bulleted format, and lots of white space

* Graham and Brookey

Notes:

Because health care professionals easily slip into medical jargon and patients easily slip into saying they understand information when they might not, this slide from Module 2 bears repeating.