Slide 19

Project RED: Module 3: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 19

Provides a four-module training program to help hospitals implement Project RED.

Health Literacy Tips*

  • Avoid medical jargon
  • Speak slowly
  • Provide simple pictures when helpful
  • Emphasize what the patient should do
  • Avoid unnecessary information
  • Welcome questions
  • Ensure written materials use simple words, short sentences in bulleted format, and lots of white space

* Graham and Brookey

Notes:

Because health care professionals easily slip into medical jargon and patients easily slip into saying they understand information when they might not, this slide from Module 2 bears repeating.

Page last reviewed August 2011
Internet Citation: Slide 19: Project RED: Module 3: The Re-Designed Discharge Process: Patient Admission and Care and Treatment Education: Slide 19. August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/systems/hospital/red/module3/slide19.html