Slide 23

Project RED: Module 4: Re-Engineering Patient Discharge: The Hospital

Project Presentation to Senior Leaders

• Create the presentation as you move through the PI project phases.
• Follow systematic PI methodology.
• Consider having team members present specific content.
• Link your presentation with an opportunity to recognize the team.

Notes:

At the end of the project, the team will make a presentation to staff and senior leaders on the re-engineered discharge process. Creating the final presentation while the team is moving through the PI phases (PDCA or DMAIC) can be helpful. The following outline can serve as a guide.

1. Plan (Define)

• Project charter.
• High-level process map.
• Primary care physician referral base (pre-implementation survey results).
• Patient perception of the discharge process (pre-implementation survey results).
• Staff perception of the discharge process (pre-implementation survey results).
• Patient Care Plan structure.
• PI reporting structure.
• Team roles, definitions, and discharge planning rounds.

2. Do (Measure/Analyze)

• Project metrics.
• Data collection plan.
• Cause and Effect Diagram.
• Lean waste and potential failure modes.
• Baseline data collection.
• Process for communicating discharge summary to primary care physician.
• Process for coordinating follow-up appointments and test results.
• Process for coordinating the post-discharge phone call.
• Plans for training and communicating the project to all staff and stakeholders.

3. Check (Improve)

• Brainstorming and prioritizing solutions specific to failure modes or root causes.
• Project deployment plan (3Ws — Who will do What by When).
• Eleven components of Project RED.
• Post-implementation survey results (physicians, patients, and staff).
• Pattern and trend analysis with redefinition of solutions, as needed.

Act (Control)

• Pre-and post-project data monitoring.
• Monitoring plan for sustainability.
• Results to the PI steering committee.
• Knowledge transfer to hospital staff and community.
• Celebration.