Slide 29

Project RED: Re-Engineered Discharge (Staff Training)

Provides a four-module training program to help hospitals implement Project RED.

Case Managers

  • Arrange post-discharge services
  • Educate the patient
  • Perform social work duties
  • Perform utilization review


"Clarifying how the DA works with the case manager is an important step in re-engineering the discharge process. Case managers are usually nurses or social workers who develop relationships with patients, arrange post-discharge services, and provide education on the patient's condition. The patient education that case managers provide need not stop, even though the DA provides daily education and the final teaching at discharge. The case manager and DA should discuss the educational content as well as post-discharge needs and services."

Page last reviewed August 2011
Internet Citation: Slide 29: Project RED: Re-Engineered Discharge (Staff Training). August 2011. Agency for Healthcare Research and Quality, Rockville, MD.