Slide 44 Project RED: Re-Engineered Discharge (Staff Training)Provides a four-module training program to help hospitals implement Project RED. Post-Discharge Phone CallDecide who calls the patient after dischargeDecide when the follow-up call will be madeDevelop the caller's scriptDevelop the process for off-shift and weekend dischargesNotes:“Project RED patients receive a phone call from hospital staff 2 to 3 days after discharge to assess their status, review medication plans, review follow-up appointments, and take appropriate actions to resolve problems. If the patient has questions or needs that must be addressed by a specific health care professional, the caller will arrange another call to the patient from that health care professional.”Note: Tell the group the name of the person who will make the follow-up calls and what will prompt a second call to the patient from another health care professional. Current as of August 2011 Internet Citation: Slide 44: Project RED: Re-Engineered Discharge (Staff Training). August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/systems/hospital/red/staff-training/slide44.html
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