Slide 44
Project RED: Re-Engineered Discharge (Staff Training)
Provides a four-module training program to help hospitals implement Project RED.
Post-Discharge Phone Call
- Decide who calls the patient after discharge
- Decide when the follow-up call will be made
- Develop the caller's script
- Develop the process for off-shift and weekend discharges
Notes:
“Project RED patients receive a phone call from hospital staff 2 to 3 days after discharge to assess their status, review medication plans, review follow-up appointments, and take appropriate actions to resolve problems. If the patient has questions or needs that must be addressed by a specific health care professional, the caller will arrange another call to the patient from that health care professional.”
Note: Tell the group the name of the person who will make the follow-up calls and what will prompt a second call to the patient from another health care professional.
Page last reviewed August 2011
Internet Citation: Slide 44: Project RED: Re-Engineered Discharge (Staff Training).
August 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/professionals/systems/hospital/red/staff-training/slide44.html
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