Slide 46

Project RED: Re-Engineered Discharge (Staff Training)

Process Metrics

• Average time to notify DA about new admission
• Average time from admission to first patient visit by DA (initiation of care plan) — only for patients who meet all criteria
• Percent of patients' PCPs notified within 24 hours discharge
• Percent of follow-up phone calls made within 48 hours
• Percent of follow-up calls requiring second call by pharmacist (if non-pharmacist makes first call)
• Percent of patients completing post-discharge survey (30 days after discharge)

Notes:

Note: Edit the slides to include only the metrics you intend to use.