Learning Objectives: Knowledge and Performance Objectives

Improving Patient Safety in Long-Term Care Facilities, Module 2

Knowledge Objectives

Participants will understand:

  • Why communicating changes in a resident's condition is an important safety issue.
  • Why communication lapses are a major risk factor for resident safety.
  • Key principles of effective communication.
  • Typical obstacles to effective communication and how to overcome them.
  • What to communicate about changes in a resident's condition.
  • How to communicate a resident's change in condition using the SBAR (Situation—Background—Assessment—Recommendation) and CUS (Concerned—Uncomfortable—Safety) tools.

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Performance Objectives

Participants will be able to:

  • Demonstrate good communication techniques.
  • Practice good communication skills.
  • Effectively communicate a change in a resident's condition.
  • Use some simple tools to improve communication.
Page last reviewed July 2012
Internet Citation: Learning Objectives: Knowledge and Performance Objectives: Improving Patient Safety in Long-Term Care Facilities, Module 2. July 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/systems/long-term-care/resources/facilities/ptsafety/ltcmod2lpo.html