Integrating Chronic Care and Business Strategies in the Safety Net (Toolkit)

Advanced Topics: Tackle Operational Barriers to Improved Patient Care

Some sites find that their quality improvement efforts are stymied by broken operational systems. For example, planned care visits are worthwhile only when patients can secure an appointment with their providers in a reasonable amount of time. Many sites have found that addressing core operational issues, such as access to care, can facilitate better patient care. But, redesigning office practices can be a major undertaking. For those sites interested in going beyond the clinical and business changes outlined in this tool kit, these advanced topics provide some basic resources to help get started.


Actions Tools
Reduce patient cycle time. The CAHPS® Improvement Guide69 go to page 68 & 6967
Increase access to care (Advanced Access). The CAHPS® Improvement Guide70 go to page 61-67
Explore other mechanisms for improving health center finances. Redesign and Finance Change Package (guide)71


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Page last reviewed October 2014
Internet Citation: Advanced Topics: Tackle Operational Barriers to Improved Patient Care. October 2014. Agency for Healthcare Research and Quality, Rockville, MD.