Figure I.1: The Quality Improvement Process: Links, Stages of Change, and Information Supports

Text Description

The heading "Links" appears above four ovals that appear left to right. Each oval overlaps with the one after it. The links represented in the ovals are Data, Information, Action, and Improvement. The Stages of Change are noted in order: Measuring, Understanding Gaps and Opportunities, Knowing Improvement Is Possible, and Implementing.

There is an upward arrow pointing up from Supports to the Stages for the four Links columns.

Each stage has three supports, as follows:

Measuring

1. Methods
2. Measures
3. Background

Understanding Gaps and Opportunities

1. Benchmarks
2. Customization
3. Making the case

Knowing Improvement Is Possible

1. Success stories
2. Modeling
3. Trials

Implementing

1. Program specifics
2. Operational solutions
3. Confirmation

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