| Item |
Survey Items By Composite |
Item Average % Positive Response |
| Most Recent |
Previous |
Change |
Maximum Increase |
Maximum Decrease |
Average Increase |
Average Decrease |
| 1. |
Teamwork Within Units |
|
| A1 |
1. People support one another in this unit. |
85% |
82% |
3% |
75% |
-18% |
8% |
-4% |
| A3 |
2. When a lot of work needs to be done quickly, we work
together as a team to get the work done. |
86% |
84% |
2% |
72% |
-24% |
8% |
-4% |
| A4 |
3. In this unit, people treat each other with respect. |
77% |
75% |
2% |
60% |
-23% |
8% |
-5% |
| A11 |
4. When one area in this unit gets really busy, others
help out. |
69% |
66% |
3% |
48% |
-19% |
8% |
-5% |
| 2. |
Supervisor/Manager Expectations & Actions Promoting
Patient Safety |
|
| B1 |
1. My supv/mgr says a good word when he/she sees a job
done according to established patient safety procedures. |
72% |
69% |
3% |
55% |
-20% |
10% |
-5% |
| B2 |
2. My supv/mgr seriously considers staff suggestions for
improving patient safety. |
77% |
74% |
3% |
62% |
-23% |
8% |
-5% |
| B3R |
3. Whenever pressure builds up, my supv/mgr wants us to
work faster, even if it means taking shortcuts. |
75% |
73% |
2% |
51% |
-20% |
7% |
-5% |
| B4R |
4. My supv/mgr overlooks patient safety problems that
happen over and over. |
77% |
74% |
3% |
60% |
-22% |
7% |
-5% |
| 3. |
Organizational Learning—Continuous Improvement |
|
| A6 |
1. We are actively doing things to improve patient safety. |
82% |
80% |
2% |
81% |
-25% |
8% |
-5% |
| A9 |
2. Mistakes have led to positive changes here. |
64% |
61% |
3% |
62% |
-22% |
9% |
-6% |
| A13 |
3. After we make changes to improve patient safety, we
evaluate their effectiveness. |
69% |
66% |
3% |
60% |
-25% |
9% |
-6% |
| 4. |
Management Support for Patient Safety |
|
| F1 |
1. Hospital mgmt provides a work climate that promotes
patient safety. |
80% |
78% |
2% |
62% |
-32% |
9% |
-7% |
| F8 |
2. The actions of hospital mgmt show that patient safety
is a top priority. |
73% |
70% |
3% |
65% |
-18% |
9% |
-6% |
| F9R |
3. Hospital mgmt seems interested in patient safety only
after an adverse event happens. |
60% |
58% |
2% |
36% |
-27% |
8% |
-7% |
| 5. |
Overall Perceptions of Patient Safety |
|
| A10R |
1. It is just by chance that more serious mistakes don't
happen around here. |
60% |
59% |
1% |
33% |
-43% |
8% |
-8% |
| A15 |
2. Patient safety is never sacrificed to get more work
done. |
65% |
63% |
2% |
42% |
-19% |
9% |
-6% |
| A17R |
3. We have patient safety problems in this unit. |
62% |
61% |
1% |
41% |
-46% |
8% |
-9% |
| A18 |
4. Our procedures and systems are good at preventing
errors from happening. |
71% |
67% |
4% |
63% |
-21% |
8% |
-6% |
| 6. |
Feedback and Communication About Error |
|
| C1 |
1. We are given feedback about changes put into place
based on event reports. |
53% |
52% |
1% |
47% |
-32% |
8% |
-7% |
| C3 |
2. We are informed about errors that happen in this unit. |
65% |
63% |
2% |
47% |
-26% |
8% |
-6% |
| C5 |
3. In this unit, we discuss ways to prevent errors from
happening again. |
70% |
69% |
1% |
53% |
-26% |
9% |
-6% |
| 7. |
Communication Openness |
|
| C2 |
1. Staff will freely speak up if they see something that
may negatively affect patient care. |
75% |
74% |
1% |
60% |
-23% |
8% |
-5% |
| C4 |
2. Staff feel free to question the decisions or actions of
those with more authority. |
47% |
46% |
1% |
27% |
-28% |
8% |
-6% |
| C6R |
3. Staff are afraid to ask questions when something does
not seem right. |
62% |
61% |
1% |
39% |
-28% |
8% |
-6% |
| 8. |
Frequency of Events Reported |
|
| D1 |
1. When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported? |
54% |
51% |
3% |
37% |
-34% |
8% |
-7% |
| D2 |
2. When a mistake is made, but has no potential to harm
the patient, how often is this reported? |
57% |
55% |
2% |
36% |
-21% |
8% |
-6% |
| D3 |
3. When a mistake is made that could harm the patient, but
does not, how often is this reported? |
74% |
72% |
2% |
43% |
-29% |
8% |
-5% |
| 9. |
Teamwork Across Units |
|
| F2R |
1. Hospital units do not coordinate well with each other. |
46% |
44% |
2% |
45% |
-46% |
8% |
-7% |
| F4 |
2. There is good cooperation among hospital units that
need to work together. |
59% |
57% |
2% |
36% |
-25% |
8% |
-6% |
| F6R |
3. It is often unpleasant to work with staff from other
hospital units. |
58% |
56% |
2% |
33% |
-26% |
8% |
-6% |
| F10 |
4. Hospital units work well together to provide the best
care for patients. |
68% |
66% |
2% |
47% |
-22% |
8% |
-6% |
| 10. |
Staffing |
|
| A2 |
1. We have enough staff to handle the workload. |
54% |
53% |
1% |
33% |
-30% |
9% |
-8% |
| A5R |
2. Staff in this unit work longer hours than is best for
patient care. |
52% |
51% |
1% |
32% |
-31% |
7% |
-7% |
| A7R |
3. We use more agency/temporary staff than is best for
patient care. |
65% |
62% |
3% |
64% |
-37% |
10% |
-7% |
| A14R |
4. We work in "crisis mode" trying to do too much, too
quickly. |
50% |
48% |
2% |
34% |
-42% |
8% |
-6% |
| 11. |
Handoffs & Transitions |
|
| F3R |
1. Things "fall between the cracks" when transferring
patients from one unit to another. |
42% |
41% |
1% |
45% |
-38% |
7% |
-6% |
| F5R |
2. Important patient care information is often lost during
shift changes. |
50% |
48% |
2% |
37% |
-28% |
8% |
-7% |
| F7R |
3. Problems often occur in the exchange of information
across hospital units. |
43% |
42% |
1% |
54% |
-35% |
7% |
-7% |
| F11R |
4. Shift changes are problematic for patients in this
hospital. |
46% |
45% |
1% |
29% |
-31% |
7% |
-8% |
| 12. |
Nonpunitive Response to Error |
|
| A8R |
1. Staff feel like their mistakes are held against them. |
52% |
50% |
2% |
34% |
-20% |
6% |
-5% |
| A12R |
2. When an event is reported, it feels like the person is
being written up, not the problem. |
46% |
43% |
3% |
33% |
-25% |
7% |
-6% |
| A16R |
3. Staff worry that mistakes they make are kept in their
personnel file. |
36% |
34% |
2% |
28% |
-24% |
6% |
-5% |
540 Gaither Road Rockville, MD 20850 
