Mistake-proofing the Design of Health Care Processes. Figure 8.21

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Figure 8.21. This proxy ballot will not fit into the envelope until the mailing instructions are torn off

Photograph of a proxy ballot that will not fit into the envelope until the mailing instructions are torn off.

Source: Example courtesy of Linda Bontrager and the Nebraska State delegation to the Veterans Health Administration (VA)/Agency for Healthcare Research and Quality (AHRQ) Patient Safety Improvement Corps, 2005. Used with permission.

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