Survey User's Guide: Medical Office Survey on Patient Safety Culturee--Table 2. Example of How to Calculate Item and Composite Percent Positive Scores

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Survey User's Guide: Medical Office Survey on Patient Safety Culture

Four items measuring Office Processes and Standardization	For positively worded items, the # of "Strongly Agree" or "Agree" responses	For negatively worded items, the # of "Strongly Disagree" or "Disagree" responses	Total # of responses to the item (excluding NA/DK & missing responses)	Percent positive response to item
Item C9-positively worded: "We have good procedures for checking that work in this office was done correctly"	24	NA*	52	24/52=46%
Item C15-positively worded: "Staff in this office follow standardized processes to get tasks done"	26	NA*	50	26/50=52%
Item C8-negatively worded: "This office is more disorganized than it should be"	NA*	22	48	22/48=46%
Item C12-negatively worded: "We have problems with workflow in this office"	NA*	28	50	28/50= 56%
NA = Not applicable	Average percent positive response across the 4 items = 50%