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Table 1. Four Models of Self-management Support

Position of program within the health care system

Extent of personal interaction between patient and coach and physician

Face-to-face

By telephone

None

Responsibility of patient's primary care provider

1. Internal, primary care model

   

Positioned outside of patient's primary care setting

2. External "on-the-ground" model

3. External call-center model

4. Remote model

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AHRQ Advancing Excellence in Health Care