Table 1. Consumer Assessment of Behavioral Health Services Results Research in Action Issue 16 Table 1. Consumer Assessment of Behavioral Health Services ResultsQuestionPlan Rating (Range)CommercialPublic Assistance Percent stating "Not a problem"How much of a problem did you have with paperwork for your health plan?28-52%33-50%How much of a problem was it to get help when you called your health plan's customer service?42-62%39-79%How much of a problem were delays in treatment while waiting for approval from your health plan?59-86%64-84%With the choices your health plan gave, how much of a problem was it to get a clinician you are happy with?48-75%50-80% Percent stating "Yes"Did your clinicians tell you that you have the right to refuse treatment that you do not want?66-73%65-80% Percent stating "Always"When you needed to see a clinician right away, how often did you get the treatment or counseling as soon as wanted?42-68%48-57%Source: Shaul JA, Eisen SV, Stringfellow VL, et al. Use of consumer ratings for quality improvement in behavioral health insurance plans. Jt Comm J Qual Improv 2001; 27(4):216-29.Return to Document Current as of July 2004 Internet Citation: Table 1. Consumer Assessment of Behavioral Health Services Results: Research in Action Issue 16. July 2004. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/factsheets/mental/issue16/table1.html
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