Future Directions for the National Healthcare Quality and Disparities Reports

Table 6-3: Definitions of Benchmarking from Various Sources

Source Definition of Benchmarking
Vaziri, 1992 A continuous process comparing an organization's performance against that of the best in the industry considering critical consumer needs and determining what should be improved.
Kleine, 1994 An excellent tool to use in order to identify a performance goal for improvement, identify partners who have accomplished these goals, and identify applicable practices to incorporate into a redesign effort.
Cook, 1995 A kind of performance improvement process by identifying, understanding, and adopting outstanding practices from within the same organization or from other businesses.
Camp, 1998 The continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders.

Sources: Camp, 1998; Cook, 1995; Kleine, 1994; Vaziri, 1992.

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Page last reviewed October 2014
Internet Citation: Table 6-3: Definitions of Benchmarking from Various Sources. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/final-reports/iomqrdrreport/futureqrdrtab6-3.html