Guide to Patient and Family Engagement

Environmental Scan Report

Contract Final Report

This report was prepared for the Agency for Healthcare Research and Quality (AHRQ) by the American Institutes for Research (AIR) under contract HHSA 290-200-600019. It presents the results of an environmental scan conducted by AIR to serve as an evidence-based foundation for the development of the Guide to Patient and Family Engagement: Enhancing the Quality and Safety of Hospital Care.

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Prepared by:

American Institutes for Research
Maureen Maurer, MPH
Pam Dardess, MPH
Kristin L. Carman, PhD
Karen Frazier, MA
Lauren Smeeding

Contents

Executive Summary
Introduction
Methods
   Internal Team Input
   Key Informant Interviews
   Search Methodology
   Data Abstraction and Analysis
Findings
   Individual Characteristics of Target Audiences
   Organizational Context
   Strategies and Interventions
   Dissemination
   Recommendations from Key Informant Interviews
Summary and Discussion
   Knowledge Gained from the Process
   Gaps Identified
   Limitations of the Scan
Implications for the Guide
Next Steps
References
Appendixes
Appendix A: Draft Key Informant Interview Protocol
Appendix B: Summary of Search Terms
Appendix C: List of Web Sites Reviewed
Appendix D: Data Abstraction Protocol

This document is in the public domain and may be used and reprinted without further permission.

A complete list of tools reviewed for this report is available from Pam Dardess, MPH, Senior Research Analyst, American Institutes for Research, Health Program,100 Europa Drive, Suite 315, Chapel Hill, NC 27517; Phone: (919) 918-2311; Fax: (919) 960-6983.

The opinions presented in this report are those of the authors, who are responsible for its content, and do not necessarily represent the position of the U.S. Department of Health and Human Services or the Agency for Healthcare Research and Quality.

None of the authors have any affiliations or financial involvements that conflict with material presented in this report.