Guide to Patient and Family Engagement

Exhibit 10. Facilitating Communication Among Patients, Family Members, and the Care Team

Description Who is involved Outcomes measured
Understanding which staff members are involved in the patient's care180-182
Structural changes, such as using whiteboards in patient rooms to identify nursing staff or provide written information on who is on the patient's health care team Nurses, patients, families
  • Use of whiteboard found positive impacts on patient's perceptions of nursing behaviors.180
Facilitating communication with physicians183-185
Pre-visit coaching of patients to help them generate concerns or questions to ask physician Coach, patient
  • Compared with controls, intervention physicians received higher ratings of their communication style and exhibited more patient-centered communication behaviors.183
  • Intervention patients obtained more information per question and exhibited greater involvement during the visit than controls.183
  • Intervention intensity had a clear relationship to improvements in physicians' behaviors; the relationship was less pronounced with patients.183
Using shared care plans / daily goals sheets186-187
Shared care and daily care plans—engaging patients and family members in plans typically used by providers Patient, nurse, physician
  • This literature review did not find outcomes assessed with this strategy.

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Page last reviewed October 2014
Internet Citation: Exhibit 10. Facilitating Communication Among Patients, Family Members, and the Care Team. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex10.html